Ratings and Reviews 1 Rating
Ratings and Reviews 2 Ratings
Alternatives to Consider
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3CX3CX is a versatile, software-driven IP PBX built on open standards that delivers comprehensive Unified Communications straight out of the box. It caters to businesses of all sizes and across various sectors, offering a full suite of features that range from mobility and presence indicators to sophisticated call center functionalities, all at a significantly reduced cost. This platform is particularly well-suited for remote work environments, featuring mobile applications, video conferencing capabilities, and live chat integration for websites. Installation, management, and maintenance of the PBX are straightforward, allowing users to easily handle it themselves on their own hardware, a dedicated server, or via a cloud environment. Alternatively, users can opt for 3CX's hosting services to simplify their setup even further. With its user-friendly design and extensive feature set, 3CX empowers companies to enhance their communication strategies effectively.
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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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Social IntentsProvide live chat assistance on your website using the collaboration platforms you're already familiar with, such as Microsoft Teams, Google Workspace, Slack, and Zoom. Easily create AI chatbots powered by ChatGPT with just a single click, ensuring that your chatbots can step in whenever your agents are not available. You can also develop chatbots for WhatsApp, SMS, and Messenger that can seamlessly transfer conversations to human agents when necessary. There's no requirement to master new software for customer support. This approach allows you to connect with prospective customers at the moment they seek assistance, boosting your chances of closing more deals and enhancing your online revenue potential. By streamlining customer interactions, you can foster better relationships and drive overall business growth.
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OdooOdoo is a highly customizable and open-source software solution that features a wide array of professionally crafted business applications. With its user-friendly database, Odoo addresses various business requirements, encompassing areas such as CRM, Sales, Projects, Manufacturing, Inventory, and Accounting. This versatile software is suitable for businesses of all sizes and budgets, making it an ideal choice for diverse company needs. The cohesive design of Odoo enhances operational efficiency and helps businesses save valuable time. Each module is designed to work harmoniously, providing a fluid experience as users navigate from one application to another. Automation capabilities allow users to streamline numerous tasks that would typically require manual entry across various systems. Odoo fosters collaboration among team members by consolidating all critical business functions onto a single platform, which ultimately enhances productivity and organization within the company. Furthermore, its adaptability ensures that businesses can continually evolve and tailor the system to their changing requirements.
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TextUsTextUs stands out as the premier text messaging service for businesses aiming to facilitate instantaneous conversations with candidates, leads, employees, and clients. Engaging through text messaging has become one of the most effective ways to directly connect with customers, job applicants, and team members. The interactive nature of two-way, one-on-one messaging significantly boosts engagement, with teams receiving ten times more responses via text than through traditional email or phone calls. As a modern form of communication, business text messaging proves to be far more effective than older methods. TextUs features an interface that resembles a conventional SMS inbox, enabling users to effortlessly manage contacts, dialogues, campaigns, and additional information. Whether accessing the TextUs web application from a desktop or utilizing the Chrome extension with your CRM or ATS, the platform offers versatility. Moreover, the mobile app allows users to communicate and respond promptly while on the move, ensuring that no opportunity for engagement is missed. This adaptability enhances the overall efficiency of business communications.
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Kasm WorkspacesKasm Workspaces enables you to access your work environment seamlessly through your web browser, regardless of the device or location you are in. This innovative platform is transforming the delivery of digital workspaces for organizations by utilizing open-source, web-native container streaming technology, which allows for a contemporary approach to Desktop as a Service, application streaming, and secure browser isolation. Beyond just a service, Kasm functions as a versatile platform equipped with a powerful API that can be tailored to suit your specific requirements, accommodating any scale of operation. Workspaces can be implemented wherever necessary, whether on-premise—including in Air-Gapped Networks—within cloud environments (both public and private), or through a hybrid approach that combines elements of both. Additionally, Kasm's flexibility ensures that it can adapt to the evolving needs of modern businesses.
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HubSpot CRMHubSpot serves as an AI-driven customer platform that combines all the essential software, integrations, and tools required to unify your marketing, sales, and customer support efforts. By utilizing HubSpot’s connected platform, businesses can accelerate growth by prioritizing the most critical aspect of their operations: customer engagement. The HubSpot CRM goes beyond being merely a tool; it is the core of your business operations. This CRM solution empowers your team to cultivate stronger relationships with customers, fundamentally changing how you communicate with them. It provides a seamlessly integrated environment for sales, marketing, and customer service, enabling deep insights into your customer interactions. Everything is neatly organized within an intuitive dashboard that boosts your team's productivity. As your business evolves, our platform is built to scale, offering adaptable solutions that cater to your changing requirements. Additionally, HubSpot CRM features a robust free version filled with vital functionalities, making it an excellent option for forward-thinking businesses. This innovative CRM is set to redefine customer management; every customer interaction represents a chance for growth and improvement. You can schedule a demo to explore our premium offerings, or you may begin using our extensive range of free tools right away.
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ISL Light Remote DesktopISL Light is an intuitive remote desktop application designed for users who prioritize security. With its exceptional value and performance, it serves as a robust tool for IT professionals and support teams to address issues from a distance through options like remote assistance, unattended access, or mobile screen sharing. The software is compatible across various platforms and features 256-bit encryption for secure sessions, along with all essential remote access functionalities. Additional capabilities include session recording, chat, video calling, multi-monitor support, file transfers, and comprehensive reporting. Users enjoy the flexibility of selecting between cloud-based or on-premise solutions. Notably, the ISL Online license imposes no restrictions on the number of clients, workstations, or users that can be supported, making it a versatile choice for diverse industries. This software is particularly trusted in sectors such as banking, healthcare, government, and insurance, where security and reliability are paramount. Its versatility and feature-rich design make ISL Light a valuable asset for any organization looking to enhance their remote support capabilities.
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GetResponseGetResponse provides a comprehensive marketing solution tailored for marketers, solopreneurs, creators, coaches, and small business owners, offering intuitive tools for email marketing, automation, and monetizing content. Leveraging over 25 years of industry experience, GetResponse fosters audience development and interaction through effective email campaigns, facilitates smooth course creation and sales processes, and assists individuals in transforming their passions into profitable ventures. This platform is perfect for those looking to establish personal brands, market products and services, and cultivate dedicated customer communities, making it an essential resource in today's competitive landscape.
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PipedrivePipedrive is an advanced customer relationship management (CRM) and sales pipeline management tool aimed at assisting companies in monitoring and enhancing their sales workflows. It features automation capabilities, AI-driven sales analytics, and up-to-the-minute reporting to enable businesses to finalize deals more quickly and efficiently. Additionally, with its adaptable workflows, compatibility with numerous applications, and user-friendly design, Pipedrive empowers sales teams of various scales to handle leads, streamline repetitive activities, and assess performance for more informed, data-oriented decisions. This comprehensive platform not only simplifies the sales process but also enhances collaboration among team members, ensuring that everyone is aligned towards achieving common goals.
What is REVE Chat?
REVE Chat is an online live chat tool and chat widget that businesses can integrate into their websites. This software is particularly beneficial for small to medium-sized enterprises across various sectors. Key functionalities of REVE Chat include live chat support, voice calls, visitor queuing, and comprehensive analytics. Additionally, the proactive chat feature enables users to create messages that trigger based on specific actions taken by visitors. To enhance brand identity, REVE Chat allows for customization of its chat window, ensuring it aligns with the company's overall branding strategy. This adaptability makes it a versatile tool for improving customer engagement.
What is Crisp?
Elevate the way you communicate with your customers by infusing a personal element, which can greatly enhance satisfaction through live chat capabilities. Crisp transcends typical chat applications by integrating every facet of customer interaction into one cohesive platform. This allows your customers to enjoy an exceptional experience thanks to a shared inbox, facilitating effortless responses to inquiries from site visitors while also reducing expenses with our live chat tool. Studies show that users who utilize chat support are more likely to finalize their purchases. By employing our free chat solution, you can set up automated messaging that encourages proactive customer interactions, converting casual browsers into eager buyers. If your view of CRM software is limited to merely managing contacts, it’s essential to broaden that perspective. Crisp CRM is packed with a multitude of features that go well beyond basic operations, arming small businesses with the necessary tools to automate tedious tasks and boost their deal closures. With Crisp, you can efficiently channel more high-quality leads into your sales pipeline, which not only improves operational effectiveness but also positions your business to excel in a competitive landscape. Moreover, embracing these tools can cultivate long-term relationships with customers, fostering loyalty and repeat business.
Integrations Supported
Facebook
Shopify
WordPress
ActiveDEMAND
BoilerCode
Codename One
Facebook Messenger
HubSpot CRM
HubSpot Customer Platform
Kiflo PRM
Integrations Supported
Facebook
Shopify
WordPress
ActiveDEMAND
BoilerCode
Codename One
Facebook Messenger
HubSpot CRM
HubSpot Customer Platform
Kiflo PRM
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$25.00 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
REVE Chat
Date Founded
2014
Company Location
Singapore
Company Website
www.revechat.com
Company Facts
Organization Name
Crisp
Date Founded
2015
Company Location
France
Company Website
crisp.chat/en/
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking