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Ratings and Reviews 0 Ratings
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What is RIO Genesis Office?
RIO Genesis stands out as an exceptional solution for real estate transactions. This all-encompassing software is designed for brokers and agents, enabling them to optimize their time, increase their number of deals, and attract more clients. RIO Genesis delivers thorough front and back office solutions, along with an extensive suite of marketing tools and comprehensive transaction management capabilities. Additionally, it facilitates paperless transaction tracking, seamless email integration, and a variety of other useful functionalities that enhance productivity. By utilizing RIO Genesis, real estate professionals can streamline their operations and focus on growing their business effectively.
What is InteractionSync?
To deliver exceptional customer experiences, it is crucial for contact center representatives to possess a thorough and unified understanding of omnichannel engagement. InteractionSync for Genesys Cloud provides this essential capability, enabling agents to deliver outstanding service swiftly, effectively, and consistently. A successful strategy for creating a comprehensive customer experience necessitates the integration of key systems, including your CRM and contact center operations. By utilizing InteractionSync for Genesys Cloud, agents obtain a cohesive view of omnichannel interactions within Microsoft Dynamics 365, which continuously improves customer experiences through both speed and quality. This solution simplifies navigation and reduces the number of keystrokes required to access customer information, consequently allowing agents to save valuable time. Moreover, features such as intelligent screen pops and the automatic creation of Dynamics 365 activities significantly enhance operational efficiency, enabling agents to concentrate more on customer interactions rather than on administrative duties. Ultimately, this integration not only elevates agent productivity but also plays a vital role in enhancing overall customer satisfaction, leading to a more engaged and loyal clientele. As a result, organizations can foster stronger relationships with their customers, contributing to long-term success and growth.
Integrations Supported
Genesys Cloud CX
Microsoft 365
Microsoft Dynamics 365
API Availability
Has API
API Availability
Has API
Pricing Information
$99.00/month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
RIO Software Solutions
Date Founded
2010
Company Location
United States
Company Website
riogenesis.com
Company Facts
Organization Name
TTEC Digital
Company Location
United States
Company Website
ttecdigital.com/solutions/interactionsync
Categories and Features
Real Estate Agency
Calendar Management
Client / Property Matching
Client Database
Commission Management
Contact Management
Contract Management
Email Marketing
Flyer / Catalog Printing
Lead Management
Listing Management
Property Database
Website Management
Categories and Features
Sales Force Automation
Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management
