Unblu vs. ROBIN vs. Live Assist for Microsoft Dynamics 365 vs. ETOOLSET

Established in 2008, Unblu is a Swiss firm dedicated to enhancing the digital experiences of customers at financial institutions through advanced technology solutions. Their Unblu Conversational Platform allows client service representatives and visitors to interact, communicate, explore, and work together seamlessly, fostering a more engaging and collaborative environment. By prioritizing user experience, Unblu aims to transform the way financial services are delivered.

Get ready for the evolving landscape of conversational commerce by delivering outstanding service and improving customer experiences. Are you prepared to handle the expectations of conversational commerce? Today's consumers expect interactions that are not only personalized but also instantaneous and conducted through channels they prefer. To fulfill these needs, businesses must first refine their customer service processes. The ROBIN Program is tailored to help teams enhance service level agreements, boost operational efficiency, and stimulate sales growth. It includes a Conversation Console that seamlessly connects with your data warehouse, providing data-driven coaching. After optimizing your customer service framework, our Growth Suite assists you in scaling your operations smoothly. You can add new channels, elevate automation, and enhance overall performance as you gradually adopt conversational commerce. All inquiries coming from various platforms are handled within a single, intuitive console, eliminating the frustrations of ticketing systems and long wait times. Queries are smartly directed to the right team member, with all pertinent customer information readily available. Key features include a responsive web form, live chat functionality, and customer co-browsing to foster an engaging interaction. This thorough strategy not only positions businesses to meet current consumer demands but also equips them to succeed in the rapidly changing environment of customer engagement. In essence, embracing this comprehensive approach will ensure your business remains competitive and responsive to future changes.

Our advanced co-browsing solution enables real-time audio and video interactions with customers directly on your website or application, simplifying the enhancement of customer satisfaction. This powerful feature allows you to lead users through your platform, assist them with completing purchases, help with form submissions, provide recommendations, and much more, all while leveraging audio and video functionalities. Users will appreciate that there’s no requirement to download any plugins or additional applications. In addition, we've partnered with LivePerson to introduce a groundbreaking engagement method known as Messaging, which transforms traditional Live Chat by offering increased flexibility. Moreover, we have integrated popular third-party communication platforms such as Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and Apple Business Chat, enabling agents to manage these Messaging conversations seamlessly within Dynamics 365 for a more efficient experience. This holistic approach not only boosts interaction but also helps in building stronger connections with your clientele, ultimately leading to enhanced loyalty and satisfaction. By leveraging these innovative tools, businesses can create a more interactive and responsive environment for their customers.

A business chat application enhances communication between clients and customer service representatives, offering options for chat or an attractive form directly on your website. It serves as a streamlined platform that enables live interaction with every visitor to your site or e-commerce store. Beyond just facilitating conversations, this feature can seamlessly integrate with our Co-browsing application, which allows customers to share their screens with support agents. This capability enables you to guide customers in setting up new accounts, processing transactions, completing forms, or finding specific details. You can take charge of the customer's web browser remotely, regardless of their location, transforming this tool into a modern and efficient means of boosting customer support. This innovative strategy not only simplifies the assistance process but also creates a more engaging and tailored experience for users, ultimately leading to higher satisfaction and loyalty. Furthermore, by employing these solutions, businesses can build stronger relationships with their clientele, ensuring that their needs are met promptly and effectively.