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What is Rallied?

Rallied functions as an AI technician that effortlessly connects with your complete technology ecosystem to independently resolve Level 1 support requests. You have the option to communicate with it via tools such as Slack or Teams, engaging with it as if it were a real colleague, or you can permit it to tackle tickets straight within your Professional Services Automation (PSA) system, thereby improving workflow efficiency. This cutting-edge method not only refines support operations but also alleviates the workload on human technicians, allowing them to focus on more complex issues. By automating routine tasks, Rallied ultimately enhances overall productivity and service quality.

What is Neo Agent?

Neo Agent is a sophisticated AI technician specifically designed for managed service providers, facilitating seamless collaboration with the internal team within the PSA framework. It adeptly assesses tickets, identifies analogous cases, leverages playbooks and documentation, carries out necessary tasks, and finalizes the workflow. Unlike conventional automation tools that depend on cumbersome rule sets or fragile scripts, Neo presents a novel automation strategy for MSPs that reflects the abilities of a human Level 1 technician. This groundbreaking tool not only expedites ticket resolution and refines PSA and RMM processes but also guarantees that all communications remain consistent with the company's branding. Neo is capable of evaluating incoming tickets, interacting with users, acting on behalf of the team, and overseeing workflows triggered by ongoing tasks such as ticket triage, dispatching, and routine manual functions. Furthermore, it integrates with a variety of systems, encompassing PSA platforms, RMM applications, documentation tools, marketplaces, Microsoft 365, and Azure, which allows it to streamline ticket management, synchronize client data, and boost operational efficiency. By enhancing communication and efficiency, Neo ultimately serves as an essential asset that significantly elevates the performance of service desks and fosters improved client satisfaction. This innovative approach not only transforms traditional methodologies but also paves the way for future advancements in managed service provider operations.

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Integrations Supported

Microsoft Teams
Slack
Active Directory
Asio by ConnectWise
ConnectWise PSA
Datto RMM
Hudu
IT Glue
Ingram Micro Cloud
Microsoft 365
Microsoft Azure
Microsoft Entra ID
Microsoft Exchange
N-able N‑central
NinjaOne
N‑able N-sight RMM
OAuth
Pax8
ServiceNow
TimeZest

Integrations Supported

Microsoft Teams
Slack
Active Directory
Asio by ConnectWise
ConnectWise PSA
Datto RMM
Hudu
IT Glue
Ingram Micro Cloud
Microsoft 365
Microsoft Azure
Microsoft Entra ID
Microsoft Exchange
N-able N‑central
NinjaOne
N‑able N-sight RMM
OAuth
Pax8
ServiceNow
TimeZest

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1,300 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rallied

Date Founded

2026

Company Location

United States

Company Website

rallied.ai

Company Facts

Organization Name

Neo Agent

Date Founded

2023

Company Location

United Kingdom

Company Website

www.neoagent.io

Categories and Features

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

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