Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Viktor Reviews & Ratings
    17 Ratings
    Company Website
  • Robin by Atera Reviews & Ratings
    519 Ratings
    Company Website
  • Enterprise Bot Reviews & Ratings
    23 Ratings
    Company Website
  • Atera Reviews & Ratings
    1,986 Ratings
    Company Website
  • StackAI Reviews & Ratings
    53 Ratings
    Company Website
  • Checksum.ai Reviews & Ratings
    1 Rating
    Company Website
  • Serviceaide Reviews & Ratings
    139 Ratings
    Company Website
  • Sendbird Reviews & Ratings
    164 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    7,748 Ratings
    Company Website
  • ActiveCampaign Reviews & Ratings
    17,180 Ratings
    Company Website

What is Rallied?

Rallied functions as an AI technician that effortlessly connects with your complete technology ecosystem to independently resolve Level 1 support requests. You have the option to communicate with it via tools such as Slack or Teams, engaging with it as if it were a real colleague, or you can permit it to tackle tickets straight within your Professional Services Automation (PSA) system, thereby improving workflow efficiency. This cutting-edge method not only refines support operations but also alleviates the workload on human technicians, allowing them to focus on more complex issues. By automating routine tasks, Rallied ultimately enhances overall productivity and service quality.

What is Percept.AI?

We present an automated support solution that ensures remarkable experiences and exceptional service on a large scale. This cutting-edge system is capable of deflecting as much as 60% of incoming customer inquiries prior to ticket creation, delivering immediate responses while significantly lowering costs. By utilizing your Percept.AI agent, complex tickets are seamlessly routed to your human team, accompanied by thorough conversation summaries that empower agents to tackle tier two and three issues with 5-10 times greater efficiency. You will also receive in-depth reports on customer intents through context-aware analytics, which help you anticipate and resolve potential customer issues before they escalate. Featuring advanced natural language understanding with an accuracy rate surpassing 95%, this technology is powered by our proprietary innovations crafted by AI experts from industry giants such as Google, Facebook, Amazon, and Y-Combinator. Beyond just enhancing support, this solution significantly boosts customer satisfaction and loyalty, making it an invaluable asset for any organization. With its ability to adapt and evolve based on customer interactions, this system represents the future of customer service excellence.

Media

No images available

Media

Integrations Supported

Microsoft Teams
Slack

Integrations Supported

Microsoft Teams
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rallied

Date Founded

2026

Company Location

United States

Company Website

rallied.ai

Company Facts

Organization Name

Percept.AI

Date Founded

2016

Company Location

United States

Company Website

percept.ai

Categories and Features

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Popular Alternatives

Viktor Reviews & Ratings

Viktor

GetViktor.com

Popular Alternatives