Helios Reviews & Ratings

Helios

5.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is RangerMSP?

RangerMSP provides a cost-effective, on-premise Professional Services Automation (PSA) solution specifically designed for small to medium-sized IT service providers and managed service providers (MSPs). This innovative software streamlines the management processes of your IT services business, enabling you to operate both efficiently and securely. With its emphasis on improving customer service, increasing sales, and promoting business growth, RangerMSP is recognized for its intuitive and user-friendly interface. The installation process is quick and uncomplicated, allowing you to start working within minutes, and it requires minimal training, making it suitable for users of all skill levels. You will be pleasantly surprised by how swiftly it facilitates task tracking and operational management. Since its launch in 2004, RangerMSP has continuously improved based on valuable feedback from users, ensuring it aligns with your unique needs. Your data is safeguarded on a server that you control, whether it is housed on-premise or in the cloud, granting you the ability to manage security protocols and access the database for external reporting. Furthermore, the robust API enables seamless integration and customization options. The database remains open, ensuring your data is permanently yours, which is a significant advantage. This unwavering commitment to user empowerment and control distinctly positions RangerMSP in the competitive realm of IT management solutions, giving you peace of mind in your operations. Moreover, the software's adaptability to various business models enhances its appeal to a wider range of users.

What is Helios?

Helios combines remote monitoring and management with a professional services automation suite, aimed squarely at managed service providers and internal IT teams. Where it differs is the automation. An AI layer called Helio investigates alerts on the affected machine, determines a cause, drafts the remediation and holds it for approval before anything runs. Fixes are reversible and logged. Resolved alerts close their own tickets. Capabilities on every subscription tier: Monitoring across Windows, Windows Server, macOS and Linux. Patch deployment covering the operating system and third-party applications. Endpoint security reporting through Microsoft Defender. Microsoft 365 tenant health. Remote desktop and terminal access from the browser. Ticketing with SLA tracking and email intake. Client-facing portals under your own branding. Automated quarterly business reviews. Hardware lifecycle forecasting. Backup verification. Predictive capacity planning flags disks before they fill. Alert correlation collapses a site-wide outage into one incident. The service desk drafts replies to inbound mail automatically. Subscription costs are fixed by tier and unaffected by headcount. Entry pricing starts at £4 per device per month across 5 to 25 devices, with £20 the monthly minimum. Fixed tiers follow at £99 for 50 devices, £199 for 250, and £399 for an unlimited estate. White labelling is available from the £199 tier upward. A 14 day evaluation requires no payment details.

Media

Media

Integrations Supported

Microsoft 365
IT Portal
QuickBooks Online
QuoteWerks
ScalePad
Simplesat
Xero

Integrations Supported

Microsoft 365
Anthropic
Apple iOS
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server

API Availability

API Availability

Pricing Information

$49.95 per month
Free Trial Offered?

Pricing Information

£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial Offered?

Supported Platforms

SaaS
Windows
On-Prem

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

RangerMSP

Date Founded

2004

Company Location

Israel

Company Website

www.rangermsp.com

Company Facts

Organization Name

Helios

Date Founded

2024

Company Location

United Kingdom

Company Website

heliosmsp.io

Categories and Features

MSP

Not specified

Categories and Features

AI PSA

Not specified

MSP

Backup Management
Dashboard
Help Desk
Issue Management
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

RMM

For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

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