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What is Rapidr?

Rapidr enables the integration of customer insights into the product development process. You can analyze, gather, and structure feedback from various channels effectively. It helps prioritize feedback based on its potential business impact, ensuring the most critical insights are addressed first. Furthermore, you can keep customers informed by closing the feedback loop through notifications, developing a roadmap, or utilizing a built-in changelog feature. As a comprehensive customer feedback platform, Rapidr equips you with all the essential tools to not only listen to customer voices but also to analyze their input and ensure their concerns are acknowledged and acted upon. This holistic approach fosters stronger relationships between businesses and their customers, ultimately leading to more successful products.

What is Apptentive?

Monitor shifts in customer emotions and gather actionable insights during their mobile experience. Interact with feedback in real-time across multiple mobile platforms to capture the voice of the customer and evaluate emotional changes. This feedback can then be effectively routed to improve retention and inform customer-centric decisions about your offerings. Our mobile-optimized surveys, paired with precise targeting based on in-app behaviors, establish us as frontrunners in the mobile feedback realm, enabling brands to successfully close the feedback loop on a wide scale. While NPS may act as a lagging indicator with limited insights into customer perceptions, Apptentive uncovers the underlying reasons behind NPS and CSAT scores, identifying specific features or customer experiences at particular moments. Engage your most active customers swiftly with exclusive promotions or seek their insights to influence your product strategy. By providing personalized offers or messages that demonstrate your attentiveness to their feedback, you cultivate a stronger bond with your customers, enhancing their overall experience. This forward-thinking method not only bolsters loyalty but also promotes continuous communication between your brand and its audience, creating a cycle of improvement and engagement. Such an approach ensures that customer feedback is not only heard but actively integrated into your business strategy.

Media

Media

Integrations Supported

Integrations Supported

Contentsquare
Desktop.com
NextDNS
Topbox

API Availability

API Availability

Pricing Information

$19/month
14-day free trial. No credit card required.
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Rapidr

Date Founded

2020

Company Location

United States

Company Website

rapidr.io

Company Facts

Organization Name

Apptentive

Date Founded

2011

Company Location

United States

Company Website

www.apptentive.com

Categories and Features

Customer Feedback

Alerts / Notifications
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Screenshot / Screen Capture
User Testing Tools
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Feedback Collection
Live Chat

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