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What is Rave 911 Suite?

The Rave 911 Suite equips emergency management personnel, first responders, and 9-1-1 operators with advanced tools to effectively manage, dispatch, and respond to crises. With Smart911, users can access essential information about the caller, including their name, address, medical history, and even photos. Additionally, the system allows for the documentation of notes to keep track of frequent callers. First responders can initiate two-way text messaging, receive live video feeds, and communicate with bystanders during an incident. For planning and analysis related to emergency responses, users can connect to a web-based registry that includes information sourced from residents and details about populations with functional needs. Moreover, Rave's 911 Response solution enhances the preparedness of first responders, enabling them to respond more swiftly to unforeseen events. Call takers can efficiently record incoming calls and monitor caller frequency, while also accessing a comprehensive view that includes past tickets and relevant notes about each caller. This comprehensive suite ultimately works to enhance communication and coordination among all parties involved in emergency response.

What is Frontel?

Frontel is a web-based phone answering service powered by artificial intelligence, designed specifically for businesses. Organizations provide critical information such as their services and business hours to improve the accuracy of the AI's responses. The system efficiently handles incoming calls by collecting details including the caller's name, phone number, questions, and appointment requests while also keeping a record of relevant conversation text and inquiries in a dedicated Messages section. Subsequently, team members review these requests and contact callers to confirm appointments or propose alternative times. Businesses can choose to activate a Frontel phone number or redirect calls from their existing number when they have the capacity. Aimed primarily at small businesses and service teams, Frontel effectively manages routine inquiries and follow-ups, prioritizing the storage of conversation text over recording audio calls. This cutting-edge solution not only optimizes communication but also significantly boosts the efficiency of customer service operations for its users. By integrating Frontel into their processes, companies can ensure a more streamlined approach to handling customer interactions.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Frontel offers a limited free initial trial, subject to availability. Carrier charges may apply when calls are forwarded.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

Rave Mobile Safety

Date Founded

2004

Company Location

United States

Company Website

www.ravemobilesafety.com/products/rave-911-suite-smart911/

Company Facts

Organization Name

Frontel

Company Location

United States

Company Website

aiphoneansweringservice.io

Categories and Features

Law Enforcement

Dispatching

Categories and Features

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