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What is Raynet One Technology Catalog?

The Raynet One Technology Catalog operates as an organized IT taxonomy that provides a comprehensive source for all information regarding IT assets. This catalog guarantees a uniform perspective and acts as a trusted central database for efficiently managing software and hardware assets throughout your organization. In the complex landscape of contemporary IT, having a systematically arranged repository is essential for ensuring the accuracy and quality of asset data. Additionally, achieving full transparency is critical for the success of IT projects that span the enterprise. Leveraging artificial intelligence, the Raynet One Technology Catalog works to standardize, normalize, and improve the quality of both hardware and software data. This carefully curated information forms the foundation for multiple systems and IT initiatives, such as IT Asset Management (ITAM), Software Asset Management (SAM), IT Service Management (ITSM), Configuration Management Database (CMDB), and cybersecurity strategies. By employing this catalog, organizations can enhance their IT operations and make well-informed decisions rooted in dependable data. Ultimately, the Raynet One Technology Catalog not only supports better asset management but also fosters a more agile and responsive IT environment.

What is C2 ITSM?

C2 ITSM is a comprehensive solution for integrated business service management that streamlines and automates various business processes. This tool not only meets but often surpasses customer expectations. Users can efficiently handle a wide range of requests and changes, as well as manage assets, inventories, tasks, and projects, all from a single platform, making it an invaluable resource for enhancing productivity. By consolidating multiple functions, it simplifies operations and improves overall workflow efficiency.

Media

Media

Integrations Supported

Raynet One

Integrations Supported

Hector
Microsoft Azure

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$44 per user per month
Named and Floating licences available in cloud (SaaS) mode.

Supported Platforms

SaaS
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Windows
Mac
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Raynet

Date Founded

1999

Company Location

Germany

Company Website

raynet-inc.com

Company Facts

Organization Name

C2 Innovations, a Sherweb company

Date Founded

2008

Company Location

Canada

Company Website

c2-itsm.com

Categories and Features

Data Management

Data Analysis
Data Capture
Data Integration
Data Migration
Information Governance

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Inventory Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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