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What is REACH?

Run your business from any location using an all-encompassing platform that includes features like document collaboration, electronic signatures, online meetings, and identity verification. Increase your conversion rates by allowing real-time, agent-assisted closures during the final transaction phases. Maintain compliance with in-person meeting standards by equipping your agents with necessary tools to work effectively from remote locations. Empower your clients to handle tasks independently while also offering them the option to receive live video assistance for document and e-signature tasks from an agent, ensuring a smooth completion of transactions. Simplify complex business operations by permitting users to engage in different stages, whether through self-service options or direct interactions. Are you ready to boost the efficiency of your sales team as a whole? Make remote client interactions easier with the REACH platform. Furthermore, enhance the services provided to IT departments and various business units, such as Sales, HR, legal, and procurement, as they address their specific issues. By weaving these tools together, you can elevate productivity and ensure that every department operates at its best. This integrated approach not only supports individual functions but also fosters collaboration across the organization.

What is ConnectWise ScreenConnect?

ConnectWise Control, previously known as ConnectWise ScreenConnect, serves as an effective remote-support tool tailored for Managed Service Providers, Value Added Resellers, internal IT departments, and managed security firms. This platform is designed to be a swift, dependable, secure, and user-friendly solution that enables businesses to quickly address customer concerns from virtually any location. It encompasses features for remote support, virtual meetings, remote access, and extensive customization options, while also offering seamless integration with popular business applications. Enhancing remote support capabilities significantly minimizes customer downtime, empowering technicians to deliver exceptional service through reliable, direct connections for accessing both desktops and mobile devices whenever necessary. This solution provides versatile and secure remote desktop and mobile support across various industries, ensuring adaptability to diverse needs. If you're uncertain about which version best suits your requirements, we are here to assist you in making the right choice. Plus, you can explore the platform risk-free with a 14-day trial that requires no credit card information.

Media

Media

Integrations Supported

Deloitte Compliance Suite
PwC Check-In

Integrations Supported

Acronis Cyber Protect
Asio by ConnectWise
AuthPoint
ConnectWise Automate
ConnectWise PSA
CyberFOX Password Manager
CyberQP
Datto RMM
Delinea Cloud Access Controller
Freshdesk
Naverisk RMM & PSA
NinjaOne
OpenText Core MDR
Slaask
SmartConnect
Syncro
ThreatLocker
Zendesk

API Availability

Has API

API Availability

Pricing Information

$40 per user per month
Free Trial Offered?

Pricing Information

$27 per month
Free - $0
One - $27 per month, single tech license
Standard - $42 per month per concurrent tech
Premium - $52 per month per concurrent tech
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

REACH

Date Founded

2015

Company Location

United States

Company Website

www.reachhq.com/static/index.html

Company Facts

Organization Name

ConnectWise

Date Founded

1982

Company Location

United States

Company Website

screenconnect.connectwise.com/

Categories and Features

Content Collaboration

Not specified

Digital Signature

Not specified

Document Management

Not specified

Identity Verification

Not specified

Remote Work

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

Categories and Features

Co-Browsing

Not specified

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal

Help Desk

Alerts / Escalation
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management

Meeting

Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Post-Meeting Tools

MSP

Billing & Invoicing
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Desktop

Chat
File Transfer
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print

Remote Support

Diagnostic Tools
File Transfer
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Video Support

Not specified

Remote Work

Collaboration
Meeting Management
Remote Access
Remote Support
Video Chat
Web Conferencing

Secure Remote Access

Not specified

Video Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

Web Conferencing

Mobile Access
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

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