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What is Real Properties?

In the current environment, proficient real estate management has become crucial for success. To maintain a competitive edge, adopting customer relationship management (CRM) systems is imperative. Managing asset relocation on a campus often poses considerable difficulties. Several prominent clients, including Columbia University, Coldwell Banker, Alain Pinel, Intero, and Geneva, have effectively leveraged Real Intelligence products, achieving outstanding results in their operations. The Real Facilities Salesforce.com Application is crafted to enhance productivity and improve communication among various departments concerning individuals, locations, and assets. One of its key features is the streamlined move management capability, which automates approval processes based on predetermined criteria, thereby boosting efficiency, simplifying data gathering, and enhancing communication between departments. Moreover, the application allows users to create interactive floor plans by importing Autocad files, which aids in asset management within facilities, supported by dashboards for efficient tracking of MoveRequests. These functionalities collectively enable organizations to adeptly manage the intricate aspects of real estate management, ultimately leading to more strategic decision-making and operational effectiveness. In this ever-evolving market, such technological advancements are not just beneficial but essential for sustained growth and success.

What is C-Desk?

This tool enables the organization to oversee all service requests, extending beyond just the IT department. It facilitates linking service requests, which promotes effective communication between departments regarding specific issues. Customer care is responsible for handling all complaints and service requests received from customers. Asset management includes the complete lifecycle of assets, addressing both IT-related assets and others throughout the organization. Task and project management features assist in tracking individual employee tasks as well as overseeing larger projects. Additionally, forms are utilized to carry out surveys or polls within the organization, aiding in informed decision-making. Active directory authentication integrates user access into the application seamlessly. Users can stay updated on any changes within the organization without needing to log in, as all critical information is readily available on the Notification screen. This ensures that everyone remains informed and engaged with the ongoing developments in the organization.

Media

Media

Integrations Supported

Microsoft Outlook

Integrations Supported

Microsoft Outlook

API Availability

Has API

API Availability

Has API

Pricing Information

$50.00/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Real Intelligence

Company Website

realintelligence.com/realproperties/

Company Facts

Organization Name

C-Desk

Date Founded

2007

Company Location

India

Company Website

www.cdesk.in

Categories and Features

Lease Management

Billing & Invoicing
Commercial Leases
Contact Management
Landlord Database
Lease Classification
Portfolio Management
Property Management
Residential Leases
Retail Leases
Sublease Management
Tenant Database

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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