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What is Realtime-XLS?

Strengthen customer loyalty while increasing profitability with every interaction. Our innovative loyalty platform operates in real-time, effectively tracking and rewarding all customer transactions to ensure a distinctive and seamless experience for users. Central to our powerful system is Realtime-XLS, which boasts a flexible rules engine that continuously monitors and rewards every engagement and transaction across multiple channels instantly. Leveraging Realtime-XLS allows you to gain critical insights into your customers' behaviors related to banking, spending, and redemption, making it an essential resource for nurturing loyalty and enhancing profit margins. Moreover, our versatile solution supports a variety of value propositions, including coalition loyalty programs, point redemption options, merchant-funded promotions, and comprehensive bank-wide loyalty initiatives. With a complete set of standard APIs, seamlessly integrating loyalty programs into your current payment or banking systems, along with front-end and mobile applications, is an effortless task, ultimately elevating the customer experience. This strategic approach not only fosters customer loyalty but also significantly strengthens your overall business framework, paving the way for sustained growth and success.

What is CrowdTwist?

Cultivate meaningful relationships with your most important clients by implementing loyalty and reward programs specifically tailored to their needs. The Oracle CrowdTwist Loyalty and Engagement platform not only enhances your profitability but also fortifies customer connections and improves retention rates. By collecting data from every customer interaction, you can develop a detailed 360-degree profile that facilitates personalized communication and offerings. It's essential to nurture customer loyalty by providing consistent loyalty experiences across all platforms, whether they are in-person or online. Utilize actionable insights gathered from customer interactions across a variety of channels to strengthen these relationships further. Move past simple transactions by involving customers through gamification, which will help you understand their motivations and purchasing behaviors more deeply. This comprehensive strategy will not only increase customer satisfaction but will also foster enduring loyalty and advocacy for your brand, ultimately creating a community of dedicated supporters. By prioritizing these relationships, you pave the way for sustained growth and success in a competitive landscape.

Media

Media

Integrations Supported

Integrations Supported

Bazaarvoice
Facebook
Instagram
Oracle Audience Segmentation
Oracle Cloud CX
Oracle Digital Assistant
Oracle Marketing
Salesforce
X (Twitter)
dotdigital Engagement Cloud

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Collinson Group

Date Founded

1989

Company Location

United Kingdom

Company Website

www.collinsongroup.com/loyalty-and-customer-engagement/loyalty-engines/realtime-xls

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/cx/marketing/customer-loyalty/

Categories and Features

Customer Loyalty

Customer Activity Tracking
Discount Management
Loyalty Card System
Member Portal

Categories and Features

Customer Loyalty

CRM
Customer Activity Tracking
Member Portal
Membership Management
No-Card Loyalty System
Rewards Management

Customer Retention

Not specified

Loyalty Management

Not specified

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