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What is Re:amaze?

Strengthen your relationships with customers through Re:amaze, a reliable online helpdesk crafted to help businesses effectively engage and support their clients across various communication channels. Built for growth, Re:amaze offers an extensive array of features including live chat, email support, and seamless integrations with social media and mobile apps. Furthermore, it incorporates crucial functionalities such as automated workflows, conversation permalinks, collaborative inboxes, public help centers, in-depth reporting, FAQs, and customer satisfaction surveys, all designed to elevate the user experience and boost support effectiveness. By leveraging these advanced tools, companies can cultivate more meaningful connections with their customers, leading to improved engagement and heightened satisfaction levels. As a result, businesses will not only meet customer needs but also anticipate them, paving the way for long-term loyalty and success.

What is Oracle B2C Service?

Oracle B2C Service offers innovative and rapid customer support via a variety of preferred communication channels. This suite of interconnected customer service tools leverages artificial intelligence and machine learning to empower service teams to effectively manage routine tasks, enabling them to focus on delivering tailored and personalized assistance to customers. It ensures flexibility and responsiveness in customer service while preserving a human touch across numerous digital platforms. By providing a diverse range of self-service options, customers can quickly access the information they seek in a manner that suits their individual preferences. Instant feedback, appreciated by customers, is facilitated through an engaging, AI-driven interface. Support options are seamlessly integrated throughout your website, ensuring that customers can easily access help without encountering difficulties. Furthermore, users are granted the ability to chat or search for solutions while navigating your site, significantly enhancing their overall experience. This holistic strategy not only boosts customer satisfaction but also cultivates loyalty over the long term, ultimately contributing to a more positive brand image. Emphasizing these elements can lead to a more robust relationship with your clientele.

Media

Media

Integrations Supported

APIANT
APIWORX
ChannelReply
Cirrus Contact Center
Ema
FUGU
GitHub
Guru
LTVPlus
OmniPanel
Oracle Service
Ordoro
ProjectManager
Quickwork
Shift
Slack
Truto
Vanta
WhatsApp
WordPress

Integrations Supported

APIANT
APIWORX
ChannelReply
Cirrus Contact Center
Ema
FUGU
GitHub
Guru
LTVPlus
OmniPanel
Oracle Service
Ordoro
ProjectManager
Quickwork
Shift
Slack
Truto
Vanta
WhatsApp
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

$20.00/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Reamaze

Date Founded

2012

Company Location

United States

Company Website

www.reamaze.com

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/cx/service/b2c/

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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