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Ratings and Reviews 0 Ratings
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What is Red Box?
Collect voice data from a range of platforms, including both traditional and contemporary systems, whether they are hosted on-site or in the cloud. The advanced architecture of the upgraded Red Box platform is specifically engineered to support businesses of all sizes, enabling its well-established application to operate smoothly and expand in both cloud-based and on-premises environments. It consistently captures all voice interactions from both legacy and modern telephony systems, all managed through a single cohesive application framework. This all-encompassing solution guarantees that organizations can uphold clear and well-organized records of their voice communications across multiple channels, thereby enhancing operational efficiency and ensuring compliance.
What is Intrado Cloud Contact Center?
Empower call center representatives and administrators with the crucial resources needed for consistently providing outstanding service. The Intrado Cloud Contact Center, formerly referred to as West Cloud Contact, acts as an all-in-one contact center solution that allows your team to effectively leverage sophisticated call management and analytics capabilities. This platform boasts unlimited scalability for users while offering increased flexibility and control that far exceed traditional telephony systems. As a cloud-based solution, it removes the necessity for costly investments in, upgrades to, and maintenance of complex on-site systems, with integrated disaster recovery available at no extra charge or hardware requirements. With this service, you can efficiently handle varying or peak call volumes, gaining a competitive advantage while ensuring a high level of customer satisfaction. Furthermore, Cloud Contact reduces the workload on helpdesk and support staff, facilitating smooth integration of distributed contact centers that include both conventional offices and remote employees. All users gain complete access to centralized management and reporting features, which streamline operations and enhance efficiency. This holistic strategy ultimately fosters better customer interactions and contributes to overall operational success, solidifying your business's reputation in the industry.
Integrations Supported
CDG Elements
Creovai
Edsembli
Flame Analytics
Global Relay
Gong
HindSight
HubStor
PowerSchool Atrieve
PowerSchool Enrollment
Integrations Supported
CDG Elements
Creovai
Edsembli
Flame Analytics
Global Relay
Gong
HindSight
HubStor
PowerSchool Atrieve
PowerSchool Enrollment
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$25 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Red Box Recorders
Date Founded
1988
Company Location
United Kingdom
Company Website
redboxvoice.com
Company Facts
Organization Name
Intrado
Date Founded
1986
Company Location
United States
Company Website
www.westuc.com/en-us
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording