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What is RedHelper?
An online consulting tool is a powerful resource for facilitating immediate communication with visitors to your website, thereby boosting sales and providing outstanding customer support. While its user-friendly design and effectiveness are commendable, the presence of a disruptive consultant can negatively impact the visitor experience. To combat this issue, measures have been put in place to protect customers from unsatisfactory interactions. By monitoring visitor behaviors, gestures, and overall attitudes, a proficient sales assistant can accurately predict client needs. This skill is made possible through co-browsing technology, which enables you to track visitor interactions and significantly raise service standards. RedHelper consistently assesses the performance of individual employees in relation to the overall statistics of all operators in the system, offering personalized performance ratings. This real-time feedback not only allows operators to improve their efficiency and effectiveness but also incorporates elements of gamification and competition, motivating them to achieve better results. Such a system promotes not only a proactive customer service approach but also nurtures a driven workforce committed to reaching new heights of success. Ultimately, investing in these tools and strategies can lead to a remarkable transformation in how businesses engage with their customers.
What is Lucky Orange?
Are you curious about why a customer exited your website after making a purchase? Lucky Orange can provide those insights.
With its user-friendly interface, Lucky Orange allows you to explore your website in innovative ways. Each plan offers comprehensive access to all features available.
* Dynamic Heatmaps: Experience your site from a visitor's perspective, with immediate data on every dropdown, pop-up, and hover menu, enabling you to pinpoint possible issues and understand visitor behavior.
* User Recordings: This feature serves as a DVR for your website, letting you watch video recordings of how customers navigate and engage with your site.
* Form Analytics: Discover which form fields are time-consuming, frequently repeated, or lead to the highest abandonment rates.
* Live Chat: Engage with visitors in real time, answering their inquiries and even sharing their browsing experience through co-browsing.
* Surveys and Polls: Design pop-up questions for specific pages or target audiences to gather valuable feedback. Additionally, this tool can help you tailor your website to better meet the needs of your visitors and reduce drop-off rates.
Integrations Supported
Axis LMS
BigCommerce
Convert Experiences
Google Analytics
HubSpot CMS Hub
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
HubSpot Service Hub
Ketch
Integrations Supported
Axis LMS
BigCommerce
Convert Experiences
Google Analytics
HubSpot CMS Hub
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
HubSpot Service Hub
Ketch
API Availability
Has API
API Availability
Has API
Pricing Information
$30.00/month/user
Free Trial Offered?
Free Version
Pricing Information
$18.00/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
RedHelper
Date Founded
2012
Company Location
Russian Federation
Company Website
redhelper.ru/
Company Facts
Organization Name
Lucky Orange
Date Founded
2011
Company Location
United States
Company Website
www.luckyorange.com
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Heatmap
Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics
Session Replay
Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation
Web Analytics
Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking