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What is Redpen?

Redpen streamlines the process of reporting bugs and user feedback, enabling teams focused on products and services to efficiently handle feedback by automatically gathering essential details for quick resolution. Redpen for Developers Equip product teams with tools that allow them to provide visual feedback, enriched with context that is automatically recorded, directly into their issue tracking platforms, which not only minimizes development expenses but also enhances the speed and effectiveness of feature deployment. Redpen for Service Customers can effortlessly report issues and provide feedback, facilitating the incorporation of user insights to promote ongoing enhancements to the product, ultimately lowering support costs and boosting customer satisfaction levels. Key Features Capture issues visually with screen recordings or screenshots, gather advanced diagnostics automatically, utilize an integrated diagnostic viewer, achieve seamless connectivity with various issue tracking and service desk systems such as Jira, Azure, HubSpot, GitHub, and more, along with the convenience of auto-filling templates for efficiency. Additionally, Redpen fosters collaboration among teams, ensuring that all stakeholders are aligned and informed throughout the feedback process.

What is BugHerd?

BugHerd is a user-friendly tool designed for visual feedback and bug tracking, specifically tailored for web development projects. Its popularity spans across numerous exceptional teams globally, facilitating the effective management of their online initiatives. With absolutely no restrictions on projects, users can easily provide point-and-click feedback directly on their websites. --- Using BugHerd is as simple as three straightforward steps: 1. Utilize the seamless browser extension to attach feedback to specific elements on your webpage. 2. Each feedback pin automatically collects contextual data such as browser type, operating system, screen dimensions, and selector details. 3. Instantly transform feedback into task cards, streamlining your project management process. --- Say goodbye to the confusion of emails, spreadsheets, and unnecessary stress. You can get started within minutes and explore all features with a free 14-day trial. Take control of your web projects effortlessly!

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Media

Integrations Supported

Integrations Supported

Airbrake
Avaza
Cisco Webex
Dasheroo
Easyflow
Evernote
FogBugz
Google Drive
IBM Targetprocess
Integrately
Knack
LiveChat
Mailchimp Transactional Email (Mandrill)
Microsoft Excel
Samepage
Shopify
Sign In Scheduling
Stackpile
Todoist
Wufoo

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

14 Day Free Trial
Standard: $39 /month / 5users
Studio: $59/ month/ 10users
Premium: $109/ month/ 25users
Deluxe: $189/ month/ 50users
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Ajmera Infotech

Date Founded

2012

Company Location

United States

Company Website

www.redpen.ai/

Company Facts

Organization Name

Splitrock Studio Pty Ltd.

Date Founded

2010

Company Location

Australia

Company Website

bugherd.com/

Categories and Features

Design Collaboration

Not specified

Design Feedback

Not specified

Visual Feedback

Not specified

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Task Management
Ticket Management
Workflow Management

Customer Feedback

Not specified

Design Feedback

Not specified

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Project Management
Scheduling
Task Management

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Task Management

Collaboration
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Task Board View
Task Planning
Task Scheduling
Task Tracking
To-Do List View

UX

Animation
For Mobile
For Websites
User Journeys
User Research

Visual Feedback

Not specified

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