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What is Refiner?

Refiner is a tool focused on enhancing customer satisfaction, crafted specifically for SaaS, eCommerce, and membership platforms. With our sleek and user-friendly survey widgets, you can pose any inquiries to your customers while they engage with your product, allowing them to respond in their own brand's environment and at the opportune moment. Refiner fits effortlessly into your current marketing and sales approaches, enabling the smooth synchronization of survey results with the tools you already utilize, such as your CRM, email marketing automation platform, or even Excel. This tool empowers you to deepen your understanding of your users, their requirements, and how you can assist them in achieving their objectives. Begin your journey today without any cost, and enhance your conversion and retention rates by gathering more insightful customer data. By leveraging this information, you can tailor your offerings to better meet the needs of your audience.

What is Appcues?

Transform your offerings into a dynamic catalyst for growth. Create seamless, product-focused experiences that align with user expectations and desires. With Appcues, you can expedite your business's growth trajectory, as exceptional user experiences lead to faster and more profitable advancements. This vision is the foundation of our Product-Led Growth Platform, which streamlines the delivery of outstanding user experiences at scale while centering your organization around the product as its primary growth engine. From the initial assessment to fostering devoted advocates, Appcues equips businesses to design product interactions that enhance customer satisfaction and facilitate scalable growth. Captivate your audience with personalized onboarding experiences that make a lasting impression. Prioritize an extraordinary first interaction by engaging and activating users through delightful, educational, and supportive pathways that help them find value quickly. Boost feature engagement and increase adoption rates by deploying timely, contextual prompts and guided walkthroughs that ensure users remain informed and empowered. Additionally, by honing in on these essential aspects, you elevate your product from merely a tool to a compelling solution that resonates with users, ultimately fostering both satisfaction and lasting loyalty. Your commitment to user experience will not only differentiate your brand but also create a community of enthusiastic advocates who actively promote your product.

Media

Media

Integrations Supported

Google Analytics
Mixpanel
Segment
Slack
Zapier
Asana
Google Contacts
Google Forms
Microsoft Outlook
Salesforce
Todoist

Integrations Supported

Google Analytics
Mixpanel
Segment
Slack
Zapier
AccessOwl
Causal
Easyflow
Freshpaint
HelpHub
HubSpot Customer Platform
Localytics
Startdeliver
Wufoo

API Availability

API Availability

Pricing Information

$29 per month
Free Version
Free Trial Offered?

Pricing Information

$249 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Refiner

Company Location

France

Company Website

refiner.io

Company Facts

Organization Name

Appcues

Date Founded

2013

Company Location

United States

Company Website

appcues.com

Categories and Features

Customer Feedback

Not specified

Customer Satisfaction

Feedback Collection
Survey Management

Lead Scoring

Not specified

NPS

Not specified

Product Analytics

Not specified

Survey

Mobile Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Collection
Survey Management

Customer Onboarding

Not specified

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Self Service Tools
Surveys & Feedback
User Onboarding

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Collection
Survey Management

NPS

Not specified

Personalization

A/B Testing
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Website Personalization

UX

Animation
For Mobile
For Websites
Usability Testing
User Journeys
User Research

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