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What is Refiner?

Refiner is a tool focused on enhancing customer satisfaction, crafted specifically for SaaS, eCommerce, and membership platforms. With our sleek and user-friendly survey widgets, you can pose any inquiries to your customers while they engage with your product, allowing them to respond in their own brand's environment and at the opportune moment. Refiner fits effortlessly into your current marketing and sales approaches, enabling the smooth synchronization of survey results with the tools you already utilize, such as your CRM, email marketing automation platform, or even Excel. This tool empowers you to deepen your understanding of your users, their requirements, and how you can assist them in achieving their objectives. Begin your journey today without any cost, and enhance your conversion and retention rates by gathering more insightful customer data. By leveraging this information, you can tailor your offerings to better meet the needs of your audience.

What is Jornaya?

Expand your understanding of the complete customer journey. Although you may recognize your customers based on previous interactions, their buying history, and their preferred ways of communication, there may be gaps in your knowledge regarding their current interest in your services or their stage in the purchasing process. We equip you with essential insights that can elevate your interactions and effectively engage, nurture, and retain your customer base. Our LeadiD technology provides real-time confirmation of TCPA consent, ensuring that you do not mistakenly contact individuals who are not interested, while enabling you to confidently connect with those who are genuinely interested in your products or services. In case of a TCPA dispute, you can quickly furnish strong evidence demonstrating that the consumer was informed of the disclosure and granted consent, thereby bolstering your marketing efforts with a firm compliance framework. By utilizing these innovative tools, you will not only enhance the caliber of your customer relationships but also foster a more trustworthy brand image. Ultimately, this comprehensive approach can lead to increased customer satisfaction and loyalty over time.

Media

Media

Integrations Supported

ActiveCampaign
Drip
Google Analytics
Google Forms
LinkedIn
Microsoft Outlook
Motileo
Nango
Segment
Slack
Todoist
Trello
Weekdone
Zapier
Zoho Analytics

Integrations Supported

CallTools
LeadByte
Pipes.ai
Sales Boomerang
boberdoo

API Availability

API Availability

Pricing Information

$29 per month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Refiner

Company Location

France

Company Website

refiner.io

Company Facts

Organization Name

Verisk Analytics

Date Founded

1971

Company Location

United States

Company Website

jornaya.com

Categories and Features

Customer Feedback

Not specified

Customer Satisfaction

Feedback Collection
Survey Management

Lead Scoring

Not specified

NPS

Not specified

Product Analytics

Not specified

Survey

Mobile Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic

Categories and Features

Demand Planning

Capacity Planning
Data Visualization
Planned vs Actual Tracking
Product Introduction Planning
Sales Forecasting

Lead Scoring

Not specified

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