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What is Relativity6?

Utilize Relativity6 to uncover valuable insights into customer behavior, enabling you to make well-informed predictions. It is crucial to recognize and keep your most significant customers, while also strategically applying cross-selling and upselling methods at the right times. Implementing these approaches can lead to a reduction in monthly churn rates by as much as 0.5 to 1%. Central to Relativity6 is its Knowledge Graph, a comprehensive database that contextualizes customer behavior beyond the limitations of your internal metrics. This Knowledge Graph relies on a graph database with over 1.5TB of contextual data points, effectively addressing challenges like data sparsity and inconsistent sampling. Thanks to Relativity6’s powerful and flexible infrastructure, your team can swiftly conduct experiments and extract insights without facing heavy initial costs. Patterns and insights become evident quickly as our algorithms harness GPUs to process large datasets efficiently. Unlike many players in the AI and Machine Learning industry that keep their methods under wraps with "proprietary" labels, we recognize that you have the best understanding of your business. Hence, we created Marvin as an open platform to facilitate smooth collaboration between your team and data science experts. This initiative empowers you to make data-driven decisions confidently and accurately, ensuring your strategies align with customer needs. In doing so, you not only enhance customer satisfaction but also foster long-term loyalty and engagement.

What is Freshsuccess?

Freshsuccess stands out as a revolutionary platform in the realm of customer success, specifically crafted to assist software and subscription firms in minimizing churn, boosting expansion initiatives, and fostering deeper customer connections. The platform grants users insightful visibility into customer accounts, enabling swift evaluations of account conditions, support requests, billing details, communications, and user engagement statistics. By pinpointing potential risks and opportunities, businesses can proactively address issues that could lead to churn while also discovering potential advocates or growth pathways. Freshsuccess not only standardizes workflows but also optimizes task automation and enforces best practices for Customer Success teams, promoting both efficiency and uniformity. Users can easily access vital performance indicators, including churn rates, expansion figures, product adoption rates, and overall customer health assessments. Renowned among top B2B software and subscription businesses, Freshsuccess employs customer health scores to represent the traits and actions of content customers. This analytical strategy empowers Customer Success professionals to discern risks and opportunities without depending solely on intuition, leading to improved decision-making and heightened customer satisfaction. Additionally, the platform's commitment to continuous improvement means that it evolves alongside its users, ensuring that companies stay ahead of market trends and customer expectations.

Media

Media

Integrations Supported

AskNicely
Freshdesk
Freshsales
Help Scout
HubSpot CRM
Insightly
Intercom
Maxio
Microsoft Entra ID
Mixpanel
Nicereply
Pipedrive
Sage Intacct
Segment
Stripe
Zendesk
Zoho Billing
Zoho CRM

Integrations Supported

AskNicely
Freshdesk
Freshsales
Help Scout
HubSpot CRM
Insightly
Intercom
Maxio
Microsoft Entra ID
Mixpanel
Nicereply
Pipedrive
Sage Intacct
Segment
Stripe
Zendesk
Zoho Billing
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$79 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Relativity6

Date Founded

2016

Company Location

United States

Company Website

www.relativity6.com

Company Facts

Organization Name

Freshworks

Date Founded

2010

Company Location

United States

Company Website

www.freshworks.com/customer-success-software/

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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