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What is Relay?

Relay Network is transforming digital engagement with its Business Feed Platform, a first-of-its-kind communication channel that merges the convenience of SMS with the immersive, personalized experience of scrolling feeds. Designed for mobile-first interaction, Relay’s feeds give customers direct access to timely, curated content in a secure environment—without needing to download an app or remember a password. Each feed becomes an actionable hub where users can view videos, sign forms, complete surveys, chat in real time, and make informed decisions effortlessly. The platform’s advanced automation tailors every message to the customer’s journey, ensuring communication that feels both relevant and immediate. Businesses across industries use Relay to onboard clients, promote offers, and deliver compliance-sensitive updates safely, thanks to HIPAA, TCPA, SOC 2, and HITRUST certification. Its versatility powers outcomes in healthcare, financial services, and membership organizations, driving measurable lifts in engagement, satisfaction, and retention. Results include 10x more engagement than email, 42% higher medication compliance, and 46% boosts in account funding. Relay’s feeds outperform traditional communication channels by bringing together personalization, analytics, and usability in one continuous experience. Its secure, no-friction design enables organizations to scale meaningful digital connections with every customer. Ultimately, Relay empowers enterprises to create better journeys, stronger relationships, and smarter communication ecosystems built around trust and simplicity.

What is Box Relay?

Empower your teams and users to streamline repetitive tasks in a way that best meets their needs. With Relay's user-friendly, no-code platform, anyone can create workflows in just minutes. This remarkable speed enables IT teams to direct their efforts toward more pressing issues. The platform's flexible design and a plethora of powerful features support the automation of both simple and intricate tasks. As a result, organizations benefit from enhanced workflows, which include more efficient content reviews, standardized employee onboarding, and expedited contract approvals. Nevertheless, effective automation requires transparent oversight of ongoing tasks. Relay delivers real-time insights on every active workflow, complemented by an exportable audit trail. By continuously observing and refining business processes, tasks are accomplished even more quickly, ensuring that all team members remain aligned. Furthermore, since Relay encompasses all the benefits of our content platform, it maximizes your investment's value. It adeptly oversees processes related to content reviews, collaboration across agencies, and the management of product and press releases, making it an essential asset for any organization. This all-encompassing solution guarantees smooth operations throughout various departments, significantly boosting overall productivity while allowing for further customization based on unique organizational needs.

Media

Media

Integrations Supported

Box
Box Shuttle
Desktop.com
Docusign
Eloqua
Hemi
Marketo
Microsoft 365
Salesforce
Salesforce Service Cloud
WorkMarket

Integrations Supported

Box
Box Shuttle
Desktop.com
Docusign
Eloqua
Hemi
Marketo
Microsoft 365
Salesforce
Salesforce Service Cloud
WorkMarket

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$130 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Relay Network

Date Founded

2010

Company Location

United States

Company Website

www.relaynetwork.com

Company Facts

Organization Name

Box

Date Founded

2005

Company Location

United States

Company Website

www.box.com/collaboration/relay-workflow

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Personalization

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

Categories and Features

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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