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What is Relay?

Relay Network is transforming digital engagement with its Business Feed Platform, a first-of-its-kind communication channel that merges the convenience of SMS with the immersive, personalized experience of scrolling feeds. Designed for mobile-first interaction, Relay’s feeds give customers direct access to timely, curated content in a secure environment—without needing to download an app or remember a password. Each feed becomes an actionable hub where users can view videos, sign forms, complete surveys, chat in real time, and make informed decisions effortlessly. The platform’s advanced automation tailors every message to the customer’s journey, ensuring communication that feels both relevant and immediate. Businesses across industries use Relay to onboard clients, promote offers, and deliver compliance-sensitive updates safely, thanks to HIPAA, TCPA, SOC 2, and HITRUST certification. Its versatility powers outcomes in healthcare, financial services, and membership organizations, driving measurable lifts in engagement, satisfaction, and retention. Results include 10x more engagement than email, 42% higher medication compliance, and 46% boosts in account funding. Relay’s feeds outperform traditional communication channels by bringing together personalization, analytics, and usability in one continuous experience. Its secure, no-friction design enables organizations to scale meaningful digital connections with every customer. Ultimately, Relay empowers enterprises to create better journeys, stronger relationships, and smarter communication ecosystems built around trust and simplicity.

What is HipLink?

A robust messaging system that can reliably send SMS text messages or encrypted alerts to mobile devices and pagers is essential for organizations of all sizes. While it may appear straightforward, the process of sending texts from a computer is more intricate than it seems. Effective communication with all users, whether during everyday operations or in urgent situations, necessitates a strong and dependable desktop text messaging application or Emergency Notification System, which acts as an all-encompassing communication platform for notifications. HipLink emerges as a prominent wireless SMS text messaging solution, providing paging software that supports vital communications and serves as an essential framework for managing various alerts. It offers the convenience of immediate interaction through any Internet-connected computer's web browser, allowing users to send messages directly as SMS to standard mobile phones, smartphones, or pagers. Additionally, HipLink equips organizations with secure text alert software they can rely on, ensuring that critical communications reach their destination promptly. In a world that moves at an accelerated pace, possessing such a dependable communication tool has never been more crucial for organizational success and safety. The integration of these technologies not only enhances communication efficiency but also significantly mitigates the risks associated with delayed notifications.

Media

Media

Integrations Supported

Desktop.com
Eloqua
Hemi
Marketo
Salesforce
Salesforce Service Cloud
WorkMarket

Integrations Supported

Desktop.com
Eloqua
Hemi
Marketo
Salesforce
Salesforce Service Cloud
WorkMarket

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Relay Network

Date Founded

2010

Company Location

United States

Company Website

www.relaynetwork.com

Company Facts

Organization Name

HipLink

Date Founded

1993

Company Location

United States

Company Website

hiplink.com

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Personalization

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

Categories and Features

Emergency Notification

Contact Management
Geo Targeting
Mass Notifications
Scenario Planning
Templates
Two-Way Communication

EMS

Availability Indicator
Billable Items Tracking
Daily Unit Loading Analysis
Dispatch Monitoring
EMS Service Roles Time Clock
Electronic Signature
Equipment Tracking
Fleet Management
NEMSIS Compliance
Patient Database
Point-of-Service Data
Refusal Statements
Shift Management
Supply Management

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