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What is Replyco?

Take Control of Your Inbox. Are you feeling inundated by a surge of customer emails? Optimize your inbox to improve response times on platforms such as eBay, Amazon, and Shopify. Accelerate Your eCommerce Success with Prompt Replies. The key to increasing sales is ensuring customer satisfaction, which leads to glowing 5-star reviews and stronger ties within the marketplace. Organize. Everything you need to centralize and manage customer emails across multiple marketplaces and stores is readily available. Automate. Reduce your workload with features like automated organization, auto-responders, auto-assignment, and setting service level agreement priorities. Communicate. Respond swiftly and efficiently to inquiries using email templates along with immediate access to order information. Reporting. Monitor performance metrics to enhance your customer support strategies for your stores and teams. Returns / Refunds. Effortlessly manage Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Benefit from integration with a wide array of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a seamless customer service experience across all channels. This all-encompassing solution not only empowers you to elevate your customer interactions but also streamlines your eCommerce operations, ultimately leading to greater efficiency and satisfaction. Furthermore, by implementing these strategies, you can create a more structured approach to handling customer inquiries, allowing you to focus on growth and innovation.

What is ActiveInbox?

Transform your emails into actionable tasks with deadlines linked to specific projects, preventing them from getting lost in the clutter of your inbox. Instead of just 'sending and hoping' for your carefully written messages to gain attention, ensure they arrive at the most effective moment for engagement, while utilizing ActiveInbox to keep track of their status until they are dealt with. Achieving inbox zero enables you to smoothly manage your day by focusing on both emails and tasks, while breaking your daily objectives into smaller, actionable steps. ActiveInbox eliminates the hassle of adopting a new system; there's no need to copy, paste, or juggle different tools, as it integrates effortlessly into your Gmail workspace, where you already handle most of your task management. Have you ever felt anxious while writing an email, worried that you might have missed a crucial detail? ActiveInbox alleviates that anxiety by giving you a clear view of ongoing tasks and discussions with each contact, ensuring you stay organized and well-informed. By counting on ActiveInbox to track your emails until you get a reply, you can let go of lingering worries, concentrating instead on what genuinely matters. This approach not only boosts your productivity but also fosters a calmer work atmosphere, allowing you to focus on your priorities without distractions. Ultimately, with the right tools in place, you can transform your workflow and enhance your overall efficiency.

Media

Media

Integrations Supported

Gmail
Amazon
BigCommerce
Cdiscount
Google Chrome
Linnworks
Shopify
WooCommerce
eBay

Integrations Supported

Gmail
Amazon
BigCommerce
Cdiscount
Google Chrome
Linnworks
Shopify
WooCommerce
eBay

API Availability

Has API

API Availability

Has API

Pricing Information

$33 per month
Free Trial Offered?
Free Version

Pricing Information

$4.16 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Replyco

Date Founded

2019

Company Location

United Kingdom

Company Website

replyco.com

Company Facts

Organization Name

ActiveInbox

Date Founded

2006

Company Location

United Kingdom

Company Website

www.activeinboxhq.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Task Management

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

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