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What is Repro?

Repro is a customer engagement platform that leverages consumer data to foster impactful communication via multiple channels such as email, push notifications, and web or in-app pop-ups. In an environment where data is frequently scattered across both physical and digital realms, many businesses resort to sending out generic messages and notifications. Repro, however, unifies various data sources to convert one-time purchasers into devoted clients by providing personalized communications that align with their specific journeys across different platforms. This includes tailored messages through push notifications, in-app alerts, and enhancements to the app's user interface. For those visiting websites, Repro also enables the display of banners at pivotal moments, informed by customer traits and behaviors, to promote campaign offerings and to gently remind users of abandoned shopping carts. Additionally, the insights derived from website engagement can significantly bolster email marketing initiatives. Our examination concentrated on the actual usage trends of businesses utilizing these app and web service tools. By analyzing and understanding these trends, companies can fine-tune their engagement tactics to achieve even more significant results, ultimately leading to improved customer satisfaction and retention.

What is OxyCRM?

OxyCRM is a web-based CRM platform from SunSmart Global that helps organizations manage customer relationships, sales activities, marketing campaigns, service requests, and business workflows through one integrated system. The platform is designed to replace scattered customer data and manual processes with a unified CRM environment that supports collaboration, transparency, and faster decision-making. OxyCRM provides intelligent dashboards, graphical reports, real-time analytics, and operational visibility across sales, service, marketing, lead management, and customer interaction activities. The software captures and manages customer communications from multiple channels, including email, SMS, inbound call centers, outbound call centers, websites, walk-ins, postal communications, social media, and external agencies such as government or legal entities. Its incident and query management tools allow users to view open and closed cases, verify customer information, attach documents, tag master incidents, process customer requests, and track transaction-related details from a single screen. Configurable workflows enable teams to create categories, subcategories, reminders, escalations, transfers, reassignments, and automated notifications based on business rules. OxyCRM also includes modules for enterprise lead management, campaign and event management, customer profiles, KYC management, IVR integration, knowledge bases, channel partner management, commissions, incentives, and call center operations. The platform supports email and SMS campaigns, auto lead generation, customer self-service portals, and social media interfaces for incident updates and cross-sell or upsell opportunities. Businesses can use its analytics capabilities to measure marketing performance, track lead conversion, monitor customer service efficiency, and identify opportunities for growth.

Media

Media

Integrations Supported

Pique
Salesforce
TROCCO

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Online Training

Company Facts

Organization Name

Repro

Date Founded

2014

Company Location

Japan

Company Website

repro.io

Company Facts

Organization Name

SunSmart Global

Date Founded

2004

Company Location

India

Company Website

sunsmartglobal.com/oxycrm/

Categories and Features

Customer Engagement

Not specified

Marketing Analytics

Not specified

Personalization

Not specified

Popup Builders

Not specified

Push Notifications

Not specified

Categories and Features

CRM

Not specified

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