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Ratings and Reviews 3 Ratings
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Caller ID ReputationCaller ID Reputation is a specialized service that enables businesses to monitor and manage their caller IDs across various leading telecom carriers, call-blocking applications, and aggregator APIs. This tool provides immediate insight into how calls are presented to clients, helping organizations identify problematic caller IDs and potentially reducing the occurrence of flags by up to 95% within the first month. With its user-friendly dashboard, businesses can efficiently manage multiple lines simultaneously, thus minimizing the risk of their calls being labeled as spam or scams. Additionally, Caller ID Reputation offers real-time notifications and detailed dashboards for continuous oversight, empowering users to quickly address any flagged numbers. By building a solid reputation for their phone numbers, companies can boost their connection rates and uphold their brand's credibility. An important issue to consider is that blocked calls can hinder communication with patients, who might be left unaware of attempts to reach them, whether through calls or text messages. Thus, ensuring the successful delivery of calls is vital for maintaining effective communication with both clients and patients, ultimately supporting better service outcomes. Furthermore, consistent monitoring of caller ID reputation can lead to long-term improvements in customer trust and engagement.
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What is OxyCRM?
OxyCRM is a web-based CRM platform from SunSmart Global that helps organizations manage customer relationships, sales activities, marketing campaigns, service requests, and business workflows through one integrated system. The platform is designed to replace scattered customer data and manual processes with a unified CRM environment that supports collaboration, transparency, and faster decision-making. OxyCRM provides intelligent dashboards, graphical reports, real-time analytics, and operational visibility across sales, service, marketing, lead management, and customer interaction activities. The software captures and manages customer communications from multiple channels, including email, SMS, inbound call centers, outbound call centers, websites, walk-ins, postal communications, social media, and external agencies such as government or legal entities. Its incident and query management tools allow users to view open and closed cases, verify customer information, attach documents, tag master incidents, process customer requests, and track transaction-related details from a single screen. Configurable workflows enable teams to create categories, subcategories, reminders, escalations, transfers, reassignments, and automated notifications based on business rules. OxyCRM also includes modules for enterprise lead management, campaign and event management, customer profiles, KYC management, IVR integration, knowledge bases, channel partner management, commissions, incentives, and call center operations. The platform supports email and SMS campaigns, auto lead generation, customer self-service portals, and social media interfaces for incident updates and cross-sell or upsell opportunities. Businesses can use its analytics capabilities to measure marketing performance, track lead conversion, monitor customer service efficiency, and identify opportunities for growth.
Integrations Supported
Pique
Salesforce
TROCCO
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Repro
Date Founded
2014
Company Location
Japan
Company Website
repro.io
Company Facts
Organization Name
SunSmart Global
Date Founded
2004
Company Location
India
Company Website
sunsmartglobal.com/oxycrm/
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Marketing Analytics
A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics
Personalization
A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization
Push Notifications
A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management