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What is Reptrics?

Empower your teams to tackle customer attrition and explore growth opportunities by providing them with actionable insights. Make informed decisions promptly, regardless of the geographical locations of your customers. With customized solutions for every stage of the customer journey—spanning digital touchpoints, customer support, onsite interactions, and account management—you have the essential tools to amplify the success of your customer experience (CX) efforts across your organization. Connect with customers in their preferred environments and capture real-time feedback during key interactions. By consolidating various channels and data sources into a unified platform, you'll achieve a comprehensive view of customer feelings and experiences. The Reptrics survey tool allows you to collect valuable insights regarding customer opinions and satisfaction through commonly utilized survey techniques. Furthermore, Reptrics automatically channels recommended actions to the appropriate teams within their established tools, enabling swift enhancements in customer satisfaction and loyalty. This cohesive strategy not only improves customer retention rates but also cultivates a mindset of ongoing enhancement, ultimately benefiting your organization as a whole. As you implement these tools, you'll likely witness significant shifts in customer engagement and long-term loyalty.

What is Expressyon?

Expressyon is a customer satisfaction software that enables businesses to measure, analyze, and improve the experiences of their customers. This platform offers an array of tools for gathering insights through surveys, reviews, and direct feedback, enabling companies to better understand their customers' desires and expectations. With its real-time analytics dashboard, Expressyon assists businesses in recognizing satisfaction patterns, identifying areas that require enhancement, and monitoring customer sentiments across multiple engagement points. By delivering an all-encompassing perspective on customer satisfaction, the platform empowers businesses to make strategic decisions that not only improve customer retention but also minimize churn and nurture enduring relationships with their clientele. Ultimately, Expressyon serves as a vital tool for organizations striving to create exceptional customer experiences.

Media

Media

Integrations Supported

Asana
Copper
Exact
Freshdesk
Gmail
Google
HubSpot Customer Platform
Jira
Jira Service Management
Pipedrive
QuickBooks Online
Recurly
Segment
Slack
Stripe
Teamwork.com
Wrike
Zendesk
Zoho CRM
Zoho Desk

Integrations Supported

Asana
Copper
Exact
Freshdesk
Gmail
Google
HubSpot Customer Platform
Jira
Jira Service Management
Pipedrive
QuickBooks Online
Recurly
Segment
Slack
Stripe
Teamwork.com
Wrike
Zendesk
Zoho CRM
Zoho Desk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$23/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Reptrics

Company Location

United States

Company Website

www.reptrics.com

Company Facts

Organization Name

DYMENSION

Date Founded

2011

Company Location

France

Company Website

expressyon.com

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

NPS

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

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