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What is Responsr?

Experience the fusion of cutting-edge AI technology with the most effective methodologies through an incredibly user-friendly online platform. Responsr offers a variety of pre-designed templates, comprehensive reports, and tailored customer interactions specifically for your sector, enabling you to start enhancing customer satisfaction instantly by setting up your profile. The platform automatically dispatches short surveys consisting of 2-3 questions at a pace that aligns with both your schedule and your customers' preferences. With its suite of services, Responsr empowers you to gather valuable feedback and take necessary actions accordingly. This innovative customer service system is designed to cater to the needs of your entire organization while allowing you to benchmark your performance against industry peers. It's an intelligent feedback mechanism that is accessible to enterprise-level companies, allowing you to commence your journey with ready-to-use dialogues and reports aimed at leveraging insights for improved customer satisfaction. Not only does Responsr simplify the process of obtaining feedback, but it also equips you with the tools needed to turn insights into actionable strategies.

What is Anecdote?

Detect software bugs and user experience issues in your reviews while receiving instant Slack notifications for pertinent feedback topics, and leverage natural language processing to evaluate insights from over 65 customer feedback sources. You can quickly identify bugs that customers have pointed out in their feedback. Anecdote continuously tracks all channels of customer feedback, including App Store reviews and support requests, diligently searching for any mentions of bugs. Our cutting-edge natural language processing technology guarantees the most accurate grouping of customer insights while ensuring secure on-premises processing to safeguard sensitive customer data. Enable real-time alerts for critical feedback insights and anecdotes that will be delivered straight to your Slack channels or team email accounts. You can easily set your preferred frequency and keywords for these notifications. Our comprehensive search feature sifts through all customer feedback, spanning both support interactions and reviews, to help you find exactly what you're looking for. This tool proves invaluable for carrying out product research and confirming your assumptions, which helps you maintain an accurate pulse on customer sentiment. Regular updates ensure your team remains informed and well-prepared to tackle any emerging issues swiftly, thereby enhancing overall customer satisfaction.

Media

Media

Integrations Supported

Freshdesk
Trustpilot
Axis LMS
Fortnox
Zapier
Zendesk

Integrations Supported

Freshdesk
Trustpilot
Amazon S3
App Store
Elasticsearch
Facebook
G2
Gmail
Intercom
Looker
Mixpanel
Pinterest
Reddit
Slack
Tripadvisor
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

€50/month
Pricing per app.
Each app tailors to a certain industry and includes integrations, customer journey based survey, AI tools and templates.
Free Trial Offered?

Pricing Information

$499 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Responsr

Date Founded

2021

Company Location

Sweden

Company Website

responsr.io/en/

Company Facts

Organization Name

Anecdote

Company Website

www.anecdoteai.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Voice of the Customer (VoC)

Categories and Features

Customer Feedback

Not specified

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Popular Alternatives

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Prodsight

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