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What is Responsr?

Experience the fusion of cutting-edge AI technology with the most effective methodologies through an incredibly user-friendly online platform. Responsr offers a variety of pre-designed templates, comprehensive reports, and tailored customer interactions specifically for your sector, enabling you to start enhancing customer satisfaction instantly by setting up your profile. The platform automatically dispatches short surveys consisting of 2-3 questions at a pace that aligns with both your schedule and your customers' preferences. With its suite of services, Responsr empowers you to gather valuable feedback and take necessary actions accordingly. This innovative customer service system is designed to cater to the needs of your entire organization while allowing you to benchmark your performance against industry peers. It's an intelligent feedback mechanism that is accessible to enterprise-level companies, allowing you to commence your journey with ready-to-use dialogues and reports aimed at leveraging insights for improved customer satisfaction. Not only does Responsr simplify the process of obtaining feedback, but it also equips you with the tools needed to turn insights into actionable strategies.

What is Questback?

A survey platform with two decades of expertise empowers you to make informed decisions. Insights from your customers and employees can significantly enhance your company's intelligence. Offering annual engagement surveys and robust talent management tools, the platform also features an NPS tracker, sales pulse, and customer journey tools to aid in the development of your products and teams. You will have access to various panels, templates, and the expertise needed to understand your market effectively. Create visually appealing surveys that align perfectly with your brand identity, utilizing over 35 pre-tested and ready-to-use templates. With a diverse range of question types at your disposal, you can easily distribute your surveys through email, QR codes, SMS, or links. The API integration also allows you to initiate send-outs from other systems seamlessly. Our established methodologies guarantee a high response rate, while the ability to customize data presentation lets you export results to formats such as Excel or PowerPoint. To transform insights into actionable strategies, you can share live reports with your colleagues, choosing between our standard reports or crafting your own tailored reports for specific needs. This comprehensive approach ensures that every aspect of your survey experience is designed to maximize impact and drive results.

Media

Media

Integrations Supported

Axis LMS
Fortnox
Freshdesk
Trustpilot
Upsales
WooCommerce
Zapier
Zendesk

Integrations Supported

EnterpriseAlumni
Startdeliver

API Availability

Has API

API Availability

Has API

Pricing Information

€50/month
Pricing per app.
Each app tailors to a certain industry and includes integrations, customer journey based survey, AI tools and templates.
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Responsr

Date Founded

2021

Company Location

Sweden

Company Website

responsr.io/en/

Company Facts

Organization Name

Questback

Date Founded

2000

Company Location

Norway

Company Website

www.questback.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Voice of the Customer (VoC)

Categories and Features

360 Degree Feedback

Not specified

Customer Experience

Not specified

Employee Survey

Not specified

Experience Management

Not specified

Market Research

Not specified

Performance Management

Customizable Templates
On-going Performance Tracking
Skills Assessments

Survey

Not specified

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