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What is RestSend?
A proficient assistant for WhatsApp conversations can significantly improve customer engagement by providing automated responses to designated keywords, thus efficiently handling inquiries. The high costs of labor and the lack of uniform operational tools create notable hurdles, while grasping the requirements of users can be challenging, often leading to poor conversion outcomes. This innovative solution allows businesses to optimize their processes and transition smoothly to increased efficiency. It includes customizable welcome messages that adapt to various situations using text, emojis, and hyperlinks. By employing keyword-based auto-responses, customers feel appreciated and attended to, which contributes to better conversion rates. With the option to configure up to 20 frequently used messages, companies can address problems related to slow typing and ineffective communication through simple one-click replies. Additionally, the capacity to disseminate bulk messages ensures that customers remain informed about updates, promotions, and more, resulting in remarkably high open and response rates. This tool not only simplifies customer service but also strengthens the overall relationships businesses have with their clients, leading to long-term loyalty and satisfaction. Ultimately, the integration of such a system can transform how businesses communicate with their audience, setting the stage for future advancements in customer relationship management.
What is Medallia Concierge?
Medallia Concierge, previously known as Zingle, offers a sophisticated messaging platform that leverages text and in-app communication to enhance the experiences of both customers and employees, ultimately fostering brand loyalty. By engaging customers with tailored interactions, you can cultivate loyalty and satisfaction. Utilizing AI-driven personalized offers can significantly boost your sales efforts. Additionally, you can uncover valuable insights that promote operational efficiency.
Implementing personalized two-way messaging allows you to cater to customer preferences and requirements in real-time. This proactive communication strategy encourages feedback through various channels, including SMS, web chat, and social media platforms like Facebook Messenger. By monitoring interactions as they happen, you can identify areas for enhancement and adapt accordingly. Furthermore, Medallia's integration with leading CRM systems and customer service applications ensures a seamless flow of information. With advanced segmentation capabilities, businesses can also tailor their services to meet the unique needs of different customer groups, fostering a distinct brand identity. This holistic approach not only strengthens customer relationships but also drives long-term success.
Integrations Supported
Facebook
Google Chrome
Hapi
Microsoft Edge
Shopify
WhatsApp
Integrations Supported
Facebook
Google Chrome
Hapi
Microsoft Edge
Shopify
WhatsApp
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$179 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
RestSend
Company Location
United States
Company Website
restsend.com
Company Facts
Organization Name
Medallia
Date Founded
2001
Company Location
United States
Company Website
www.medallia.com/products/concierge/
Categories and Features
eCommerce Marketing
AB Testing
Abandoned Cart Email
Analytics / ROI Tracking
Customer Data Profiles
Dynamic Content
Email Marketing
Email Personalization
Facebook Ads
Google Ads
Product Recommendations
Push Notifications
Retargeting
SMS Marketing
Search Marketing
Segmentation
Signup Forms & Popups
Social Marketing
Triggered Emails
Website Visitor Tracking
Categories and Features
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win