Otter Reviews & Ratings

Otter

1.6 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 32 Ratings

Total 1.5 out of 5 stars
ease 2 out of 5 stars
features 2 out of 5 stars
design 2 out of 5 stars
support 1.5 out of 5 stars

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What is Restolabs?

Restolabs is a commission-free online ordering system and restaurant growth platform built for restaurants that want to own their customer relationships and drive direct orders without relying on third-party aggregators. It brings together branded online ordering, websites, mobile apps, QR code ordering, delivery management, loyalty, and real-time analytics into a single system, giving restaurants full control over how they sell and engage with their customers. Used by 2,000+ restaurants across 10+ countries, including cafés, coffee shops, pizzerias, and multi-location brands, Restolabs helps businesses drive direct orders and retain ownership of their customer relationships. Restaurants manage pickup, delivery, dine-in, and catering from a single backend, while retaining full ownership of customer data — including customer profiles, order history, and contact details. This enables targeted campaigns, loyalty programs, and repeat orders without third-party dependencies. The platform integrates natively with leading POS systems (Toast, Clover, Square, Revel, PAR/PAR-Brink, Genius, Checkmate, Thrive, Point One, Deliverect), 50+ payment gateways (Stripe, Clover Payments, Square, Authorize.net, FreedomPay, WorldPay, Heartland, USAePay, Element Vantiv, Apple Pay, Google Pay), delivery networks (DoorDash Drive, Uber Direct, GrubHub, Tookan, Relay, Careem, Shipday), and loyalty platforms (Como, Ntouch). The ordering platform supports 10+ languages — including English, Spanish, French, Italian, and Mandarin — making it suitable for multi-region and multi-brand operations. Restolabs also offers a white-label Reseller Partnership Program for restaurant website & marketing agencies, web design agencies, restaurant technology partners, POS providers, payment platforms, loyalty platforms, and hospitality groups to offer branded online ordering under their own brand.

What is Otter?

Otter serves as a comprehensive Restaurant Operating System designed to enhance profitability, elevate guest experiences, and adapt to the dynamic food industry—all from a single platform. Our suite of solutions includes Order Aggregation, Digital Dine-In, Point-of-Sale, Analytics, and additional features. Many restaurant chains and groups, such as Sizzling Platter, CKE, Steak & Shake, Uno Restaurants, and Roscoe's, are embracing smarter service with the help of Otter. By using our innovative tools, establishments can streamline operations and focus on what truly matters: providing exceptional dining experiences.

Media

Media

Integrations Supported

Clover
DoorDash
Postmates
Como
Deliverect
Heartland Payment Processing
Revel Systems
noon Food

Integrations Supported

Clover
DoorDash
Postmates
AccessOwl
Allset
Caviar
ChowNow
Loyverse POS
Lunchbox
Posist
Sharebite
Shopify
SoWork
Uber Eats
me&u

API Availability

API Availability

Has API

Pricing Information

$55/month
Restolabs offers flat monthly pricing per store with zero per-order commissions. Pricing starts at $55/month per store (billed annually) for the Basic plan. Growth plan pricing starts at $79/month per store, while the Pro plan starts at $159/month per store. Plans include online ordering, payment integrations, loyalty tools, analytics, QR ordering, delivery integrations, branded mobile apps, and SEO-optimized restaurant websites depending on the selected package. A 30-day free trial is available across all plans.
Free Trial Offered?

Pricing Information

$49 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Restolabs

Date Founded

2015

Company Location

United States

Company Website

www.restolabs.com

Company Facts

Organization Name

Otter

Company Website

www.tryotter.com

Categories and Features

Food Delivery

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Sales Trend Analysis
Supports Loyalty Program

Online Ordering

Integrated Gift Cards
Menu / Product View
Mobile Ordering
Push Notifications
Reporting / Analytics
Rewards / Loyalty Program
Secure Payment Processing
Store Locator
White-Label

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Fulfillment
Order Tracking
Recurring Orders
Shipping Management

Restaurant Management

Billing & Invoicing
Built-in Accounting
Menu Management
Reporting/Analytics
Sales Tracking
Table Management

Categories and Features

Order Management

Not specified

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