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What is RetentionEngine?

RetentionEngine provides a cancellation workflow designed to collect important insights into why customers leave, focusing on retaining them and identifying engagement trends with your service. Understanding the perspectives of dissatisfied customers is vital for improvement—key aspects include identifying what went wrong, who faced issues, and what might entice them to stay. These crucial inquiries are what RetentionEngine helps address and fine-tune. Remarkably, a significant 80% of customers believe that there were steps a business could have taken to prevent their departure. Moreover, your current customers can act as influential advocates, and adverse cancellation experiences can rapidly disseminate among prospective clients. As churn rates rise, RetentionEngine proves invaluable in saving time and preserving your revenue. Our dedication allows you to concentrate on what truly counts! With a simple integration into your subscription model, you can quickly begin leveraging our platform. RetentionEngine is uniquely positioned as the only no-code, AI-powered offboarding tool specifically designed to enhance customer retention, save time, and increase revenue while also improving overall customer satisfaction. Furthermore, using our platform will equip you with a richer understanding of customer behaviors, informing your future strategies for greater effectiveness. This comprehensive approach not only benefits your business but also fosters a more loyal customer base.

What is Cratejoy?

Utilize Cratejoy’s subscription box software, Marketplace, and dedicated support to launch, develop, and expand your business seamlessly. Our supportive team is always accessible via live chat and email whenever assistance is needed, while our blog provides a wealth of educational resources, including detailed how-to guides, enlightening case studies, and engaging webinars. Designed for both new entrepreneurs and established multimillion-dollar companies, our tools are customized to meet your needs at every step of your journey. Subscribers can effortlessly manage their subscriptions from their accounts, which allows them to access customer information and make changes to billing or shipping details with ease. Additionally, with just a few clicks on the customer management interface, they can cancel or refund orders as required. Cratejoy also offers an extensive selection of customizable templates specifically designed for subscription commerce. You can easily monitor key health metrics for your subscription business directly from the Cratejoy dashboard, including Churn, Cancellation analytics, Conversion funnel analytics, Traffic sources, and Lifetime value, equipping you with the insights needed to make strategic decisions and foster growth. Furthermore, Cratejoy empowers you with all the essential resources and tools to successfully navigate the ever-evolving world of subscription commerce. This ensures that you are well-prepared to adapt to challenges and seize opportunities as they arise.

Media

Media

Integrations Supported

Affiliatly
Arka
Bellwethr
Chargebee
Cratejoy
Customer.io
Elfsight
Enveyo
Flowspace
Fomo
Fulfillment.com
Integrate.io
Recharge
Recurly
ShipEngine
Shopify
Stay AI
Verde Fulfillment
WooCommerce
Xplenty

Integrations Supported

Affiliatly
Arka
Bellwethr
Chargebee
Cratejoy
Customer.io
Elfsight
Enveyo
Flowspace
Fomo
Fulfillment.com
Integrate.io
Recharge
Recurly
ShipEngine
Shopify
Stay AI
Verde Fulfillment
WooCommerce
Xplenty

API Availability

Has API

API Availability

Has API

Pricing Information

$59 per month
Free Trial Offered?
Free Version

Pricing Information

$39 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RetentionEngine

Date Founded

2020

Company Website

www.retentionengine.com

Company Facts

Organization Name

Cratejoy

Date Founded

2015

Company Location

United States

Company Website

www.cratejoy.com/sell/

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

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