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What is Retently?

Enhance your business with NPS Software that enables you to gather customer insights through a straightforward Net Promoter Score® survey. By utilizing our automated survey platform, you can boost response rates, gather valuable customer feedback, and drive business growth to new heights. You have the flexibility to conduct multiple campaigns targeting various audiences according to set schedules or events triggered by other applications. Engaging customers is made easier with a combination of email and in-app templates, ensuring you connect through the channels where you are most likely to receive responses. Additionally, you can customize the design and language of the survey templates and include follow-up questions that directly relate to the feedback received. To further enhance your response rates, take advantage of your own domain and conduct A/B testing on subject lines, while also ensuring your audience is verified for optimal deliverability. It’s essential to monitor all surveys dispatched to your audience effectively. Moreover, with workflows, you can streamline various processes and design tailored scenarios that meet your specific needs, making your feedback collection both efficient and impactful. This comprehensive approach will help you gain deeper insights into customer satisfaction and loyalty.

What is FanExam?

FanExam's NPS® tool provides an outstanding approach for accurately measuring customer satisfaction while gathering essential insights about your platform. It effectively administers surveys to your customers and produces comprehensive reports derived from their feedback and ratings. We guarantee the tracking of surveyed individuals, ensuring that your customers' opinions are recognized and valued. FanExam strategically utilizes NPS to ask the most pertinent questions to your site visitors during critical interactions on your website. This method allows you to gain a deeper understanding of your customers' viewpoints. By integrating FanExam into your site, you will create a continuous and systematic feedback mechanism for your customers, accessible at all times. This invaluable resource not only aids in guiding your business decisions but also plays a significant role in improving the overall customer experience, making it easier to adapt to their needs and expectations. Ultimately, leveraging this tool will empower your business to foster stronger relationships with your clientele.

Media

Media

Integrations Supported

BI Book
Breezy HR
Brevo
Databox
Datadog
Freshdesk
Hive
Jira
Jotform
Kantata
Livestorm
Maxio
Nintex Process Platform
Redmine
RescueTime
Shopify
Streak
Twilio
Zoho Connect
vcita

Integrations Supported

BI Book
Breezy HR
Brevo
Databox
Datadog
Freshdesk
Hive
Jira
Jotform
Kantata
Livestorm
Maxio
Nintex Process Platform
Redmine
RescueTime
Shopify
Streak
Twilio
Zoho Connect
vcita

API Availability

Has API

API Availability

Has API

Pricing Information

$39 per month
Free Trial Offered?
Free Version

Pricing Information

$29 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Retently

Date Founded

2015

Company Location

United States

Company Website

www.retently.com

Company Facts

Organization Name

FanExam

Date Founded

2014

Company Location

Netherlands

Company Website

fanexam.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

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