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What is Retently?

Enhance your business with NPS Software that enables you to gather customer insights through a straightforward Net Promoter Score® survey. By utilizing our automated survey platform, you can boost response rates, gather valuable customer feedback, and drive business growth to new heights. You have the flexibility to conduct multiple campaigns targeting various audiences according to set schedules or events triggered by other applications. Engaging customers is made easier with a combination of email and in-app templates, ensuring you connect through the channels where you are most likely to receive responses. Additionally, you can customize the design and language of the survey templates and include follow-up questions that directly relate to the feedback received. To further enhance your response rates, take advantage of your own domain and conduct A/B testing on subject lines, while also ensuring your audience is verified for optimal deliverability. It’s essential to monitor all surveys dispatched to your audience effectively. Moreover, with workflows, you can streamline various processes and design tailored scenarios that meet your specific needs, making your feedback collection both efficient and impactful. This comprehensive approach will help you gain deeper insights into customer satisfaction and loyalty.

What is KnoCommerce?

Start with our adaptable multi-touch attribution templates, which generate over a million responses monthly. Gather insights by employing twelve unique question types along with a broad selection of existing templates. Make use of our pre- and post-purchase surveys to discover crucial insights that may be overlooked by other attribution tools. Examine the duration it takes for customers to complete their first purchase, along with channel-specific questions, to evaluate how various channels influence buyer behavior over time. Divide your attribution survey findings by average order value to achieve a clearer understanding of attribution dynamics and the impact on revenue across different channels, demographic segments, and customer motivations. Additionally, reach out to shoppers who abandoned their carts through surveys to identify the factors that led to their decision not to complete the purchase and promptly address any concerns they may have. Engage with customers who have not returned for a repeat purchase by offering them an automatically generated promo code as a thank you for their prior business. This strategy not only aids in customer retention but significantly boosts overall engagement and satisfaction levels, ultimately driving a healthier customer relationship. By integrating these elements, businesses can foster a more comprehensive understanding of their customer interactions and improve marketing effectiveness.

Media

Media

Integrations Supported

Shopify
Act-On
Bird
Brevo
Chargebee
ClickFunnels
ConnectWise PSA
Constant Contact
Freshsales
Gravity Forms
Jitbit Help Desk
Magento
Redbooth
RescueTime
RingCentral RingEX
Smartsheet
Teamwork Desk
Thinkific
Wufoo
sensedata

Integrations Supported

Shopify
Act-On
Bird
Brevo
Chargebee
ClickFunnels
ConnectWise PSA
Constant Contact
Freshsales
Gravity Forms
Jitbit Help Desk
Magento
Redbooth
RescueTime
RingCentral RingEX
Smartsheet
Teamwork Desk
Thinkific
Wufoo
sensedata

API Availability

Has API

API Availability

Has API

Pricing Information

$39 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Retently

Date Founded

2015

Company Location

United States

Company Website

www.retently.com

Company Facts

Organization Name

KnoCommerce

Date Founded

2021

Company Location

United States

Company Website

knocommerce.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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