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What is Retently?

Enhance your business with NPS Software that enables you to gather customer insights through a straightforward Net Promoter Score® survey. By utilizing our automated survey platform, you can boost response rates, gather valuable customer feedback, and drive business growth to new heights. You have the flexibility to conduct multiple campaigns targeting various audiences according to set schedules or events triggered by other applications. Engaging customers is made easier with a combination of email and in-app templates, ensuring you connect through the channels where you are most likely to receive responses. Additionally, you can customize the design and language of the survey templates and include follow-up questions that directly relate to the feedback received. To further enhance your response rates, take advantage of your own domain and conduct A/B testing on subject lines, while also ensuring your audience is verified for optimal deliverability. It’s essential to monitor all surveys dispatched to your audience effectively. Moreover, with workflows, you can streamline various processes and design tailored scenarios that meet your specific needs, making your feedback collection both efficient and impactful. This comprehensive approach will help you gain deeper insights into customer satisfaction and loyalty.

What is Newlio?

Surveys can be both captivating and useful, but they frequently do not meet expectations. Alarmingly, just 31% of market research organizations trust the reliability of the data they gather. This serves as the inspiration for the establishment of Newlio. Similar to how emails are designed to optimize click-through rates and websites are structured to boost conversions, Newlio's surveys are specifically engineered to draw out authentic answers to your questions. If you value the precision of your survey results, you've discovered the ideal solution with us. The Newlio platform, when paired with the right audience and thoughtfully crafted questions, reliably delivers meaningful insights. We reach out to your audience, regardless of their geographical location. What sets Newlio apart is its audience engagement score (AES), akin to an email's spam score, which enables you to ensure that your survey is fully optimized before it goes live. With an advanced algorithmic approach, Newlio tracks a wide range of factors, including question types, engagement time, response patterns, and numerous other metrics. This comprehensive analysis guarantees that your surveys not only connect with but also resonate deeply with your intended audience, ultimately leading to more actionable insights. In an era where data integrity is paramount, Newlio stands out as a beacon of reliability.

Media

Media

Integrations Supported

ActiveCampaign
Acuity Scheduling
ConnectWise PSA
Dropbox
Gravity Forms
Jitbit Help Desk
LiveChat
Mailjet
Mattermost
Metatask
Qwilr
Redbooth
SendGrid
Stackreaction
Totango
Twilio
Typeform
Zoho Mail

Integrations Supported

ActiveCampaign
Acuity Scheduling
ConnectWise PSA
Dropbox
Gravity Forms
Jitbit Help Desk
LiveChat
Mailjet
Mattermost
Metatask
Qwilr
Redbooth
SendGrid
Stackreaction
Totango
Twilio
Typeform
Zoho Mail

API Availability

Has API

API Availability

Has API

Pricing Information

$39 per month
Free Trial Offered?
Free Version

Pricing Information

$65 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Retently

Date Founded

2015

Company Location

United States

Company Website

www.retently.com

Company Facts

Organization Name

Newlio

Date Founded

2012

Company Location

United States

Company Website

www.newlio.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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