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What is Returnly?

A comprehensive solution for online return management is vital for boosting customer satisfaction levels. By offering a wide array of products, you can guarantee a fluid return process that spans from the initial request to the final resolution. This system automates both return and refund operations, allowing your team to focus on more impactful activities. When customers wish to return unwanted items, they can easily select the correct size or color from your inventory. We take care of the exchange costs, enabling customers to receive the correct item before returning the incorrect one. It’s important to maintain a fully branded tracking experience for both orders and returns, complete with real-time updates and SMS alerts, which helps to ease customer worries and significantly reduce WISMO inquiries directed at your support team. Furthermore, evaluating customer satisfaction and gathering insights are essential steps toward enhancing the overall experience. Returnly not only measures customer contentment with the return process but also collects essential feedback that uncovers the reasons for their satisfaction or dissatisfaction. By adopting such a well-rounded system, businesses can consistently improve their operations and build enduring customer loyalty, ultimately leading to long-term success. This proactive approach to returns not only enhances customer engagement but also strengthens brand reputation over time.

What is Cin7 Orderhive?

Cin7 Orderhive is a highly regarded order management solution that enables users to oversee inventory, process orders, handle shipping, and a variety of additional tasks. This robust software is designed to streamline business operations through automation, offering a wide range of functionalities. With Cin7 Orderhive, you can effectively monitor orders from various sales channels, efficiently manage both sales and purchase orders, and ensure timely shipping of products. Its extensive features make it an invaluable tool for businesses looking to enhance their operational efficiency and customer satisfaction.

Media

Media

Integrations Supported

Shopify
Shopify Plus
CS-Cart Store Builder
Celigo
Crossfire EDI
Daasity
Ecwid
Exenta
FedEx Ship Manager
Glew
MESA
Magento
OmniPanel
QuickBooks Online Advanced
Ryder E-commerce by Whiplash
ShipMonk
Shippo
Slack
Zoho CRM

Integrations Supported

Shopify
Shopify Plus
CS-Cart Store Builder
Celigo
Crossfire EDI
Daasity
Ecwid
Exenta
FedEx Ship Manager
Glew
MESA
Magento
OmniPanel
QuickBooks Online Advanced
Ryder E-commerce by Whiplash
ShipMonk
Shippo
Slack
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49.99/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Returnly Technologies

Date Founded

2014

Company Location

United States

Company Website

returnly.com

Company Facts

Organization Name

Cin7 Orderhive Inc.

Date Founded

2013

Company Location

United States

Company Website

www.orderhive.com

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Categories and Features

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Supply Chain Management

Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management

Vendor Managed Inventory (VMI)

Audit Trail
Bin-Level Management
Compliance Management
Demand Forecasting
EDI
Lot & Shelf Life Management
Performance Metrics
Self-Service Portal
Serial Number Control / Management
Sourcing Management
Transaction History
Vendor Master Data Management

Warehouse Management

3PL Management
Barcoding / RFID
Category Customization
Channel Management
Demand Planning
Inventory Management
Location Control
Order Management
Purchasing
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management

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