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What is RevealCX?

Customer satisfaction involves more than just the products offered; it includes the entire service journey before, during, and after a transaction. In today's market, consumers have little patience for inadequate service experiences. RevealCX improves customer interactions by quickly providing a seamless experience, concentrating on essential customer metrics while discovering actionable insights that enhance their overall satisfaction. The journey begins with an intuitive, well-crafted form that accommodates organization-specific, limitless layers of causal factors, facilitating easy deployment and monitoring of agents efficiently. By employing a best-practices form structure, RevealCX not only compiles relevant data but also builds workflows designed for results-oriented coaching and delivers detailed reporting for an accurate evaluation of performance. The review process is expedited through the use of cutting-edge artificial intelligence and machine learning technologies. Explore how different organizations have leveraged AI capabilities to achieve outstanding outcomes as a result of their initiatives. By emphasizing customer experience and implementing innovative tools, businesses can greatly improve their service delivery while cultivating enduring relationships with their clientele, ultimately leading to increased customer loyalty and brand advocacy.

What is Mopinion?

Comprehensive Digital Feedback Software Mopinion is an innovative platform designed for digital businesses to effectively gather, interpret, and respond to feedback across all digital channels, including websites, mobile applications, and emails. With Mopinion, users can design personalized online feedback forms that feature multiple customer experience metrics such as NPS, CES, and CSAT, which can be triggered based on specific user interactions like mouse movement or time spent on a page. The platform also offers detailed visualizations through customizable dashboards, advanced text analytics, and intelligent tagging. Additionally, users benefit from proactive notifications, role-specific views, and seamless integration with project management tools like Trello and Asana, enhancing teamwork and feedback collaboration within their digital teams. +Personalized feedback forms +Instantaneous data insights +API integrations +Diverse CX metrics +Text analysis capabilities +Sophisticated reporting features Mopinion's subscription plans begin at $35 USD per month, providing an accessible solution for businesses looking to improve their customer engagement and feedback processes.

Media

Media

Integrations Supported

Adobe Analytics
Basecamp
ConnectPointz
Contentsquare
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Jira
Lightspeed eCommerce
Magento
NextDNS
Optimizely One
Progress Sitefinity
Salesforce
Salesforce Agentforce Service
Slack
Trello
VWO Testing
WordPress
Zapier

Integrations Supported

Adobe Analytics
Basecamp
ConnectPointz
Contentsquare
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Jira
Lightspeed eCommerce
Magento
NextDNS
Optimizely One
Progress Sitefinity
Salesforce
Salesforce Agentforce Service
Slack
Trello
VWO Testing
WordPress
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$229/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Nexcom

Date Founded

1997

Company Location

Denmark

Company Website

nexcomglobal.com/products/quality-monitoring-revealcx/

Company Facts

Organization Name

Mopinion

Date Founded

2013

Company Location

Netherlands

Company Website

www.mopinionlabs.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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