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What is ReviewBuzz?

Gathering feedback on vital platforms has become remarkably easy with the introduction of one-click request options and text messaging features. Whether you're in your office or your team members are out in the field, initiating requests is a breeze. The system allows for seamless organization and filtering of reviews based on various criteria such as employee, location, review platform, and communication method. With immediate notifications, you can swiftly address negative feedback, which ultimately improves customer satisfaction. A concise summary of your key performance indicators provides valuable insights into the effectiveness of both your company and your team. Additionally, real-time notifications help you spot actionable trends that could strengthen your online reputation. Once you choose and prioritize the review platforms that matter most to you, our automated system guides customers to the best-suited options for their needs. This efficient approach for customers not only increases your review volume but also displays all your feedback from numerous platforms, along with your business information and social media updates, all in one convenient location. By centralizing all relevant information, you can foster a more engaging atmosphere that promotes customer interaction and cultivates trust. Moreover, this streamlined experience helps you build long-lasting relationships with your customers, as they feel more connected to your brand.

What is Monact?

Monact provides a solution for businesses to collect customer feedback and reviews by incorporating a QR code on a card placed inside the packaging of their orders. By designing a straightforward survey, generating a print-ready PDF, and including the card in the shipment, sellers can encourage customers to scan the code while the package is still being opened, enabling them to answer questions before being redirected to a page that highlights various review platforms. The feedback and scanning data are subsequently aggregated and displayed on a dashboard as customers unpack their orders. This service is particularly beneficial for sellers on platforms like Amazon, Etsy, eBay, and Shopify who do not have the means to directly email their customers; thus, the card functions as their primary method of communication. Campaigns can be organized either as surveys—featuring scoring, multiple-choice, or open-ended questions shown sequentially—or as direct review campaigns that navigate buyers straight to their preferred review sites, with the option to switch between formats without needing to reprint. Importantly, Monact ensures that all customers reach the same final screen irrespective of their feedback, as there are no restrictions on reviews based on their responses. Data can also be exported in CSV format, and users can take advantage of a complimentary plan, which includes the first 250 printed cards for those who choose a paid subscription. Furthermore, this unique strategy not only encourages authentic customer interaction but also significantly improves the overall shopping experience, making it a valuable tool for online sellers.

Media

Media

No images available

Integrations Supported

Yelp

Integrations Supported

Yelp

API Availability

Has API

API Availability

Has API

Pricing Information

$147 per month
Free Version
Free Trial Offered?

Pricing Information

£39/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ReviewBuzz

Date Founded

2012

Company Location

United States

Company Website

reviewbuzz.net

Company Facts

Organization Name

Monact (Thrilla Digital LTD)

Date Founded

2026

Company Location

United Kingdom

Company Website

monact.co

Categories and Features

Customer Advocacy

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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