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What is ReviewPro?

ReviewPro provides an extensive array of tools and methodologies designed to assist hoteliers in enhancing the guest experience. With the ability to collect feedback from every interaction throughout the guest journey, hotel brands can effectively manage this information through a centralized dashboard. This consolidation allows for the identification of critical areas in need of enhancement. Furthermore, hoteliers can leverage an AI-powered messaging platform to automate guest communications, enabling quicker and more efficient responses to inquiries and requests. These innovative tools empower hoteliers to address issues promptly while guests are still present on the premises. By utilizing insights from guests, hotels can refine their service offerings, increase their online presence, elevate their rankings on platforms like OTAs and TripAdvisor, boost revenue, and enhance their overall reputation in the industry. Ultimately, this leads to a more satisfying and memorable experience for guests.

What is Loopon?

Explore a robust engagement platform tailored for hotels aiming to amplify revenue, increase guest satisfaction, and nurture loyalty throughout each stage of the guest journey. By offering commission-free upselling and pre-arrival surveys, you and your guests can collaboratively design a perfect stay. One-click upgrades not only enhance your revenue prior to guest arrival but also build excitement for their upcoming visit. The In-Stay feature acts as a responsive feedback and messaging system, facilitating immediate service recovery and boosting satisfaction during their stay. Guests can easily connect to WiFi or scan a QR code to share their feedback or communicate directly through SMS and WhatsApp regarding their experiences. Prompting elegant single-page surveys right after their departure showcases your sincere interest in their input. Furthermore, a comprehensive array of analytics and reputation management tools enables you to make well-informed strategic decisions, improve guest satisfaction ratings, and enhance your presence on review sites. This platform effectively streamlines communication while significantly improving the overall guest experience, ensuring that their stays are not only memorable but also lead to repeat visits. The integration of these features solidifies lasting relationships between hotels and their guests, creating a cycle of loyalty that benefits both parties.

Media

Media

Integrations Supported

Tripadvisor
HotelAppz
IDeaS G3 RMS
MyForecast
Oaky
Seekom
Storable Newbook

Integrations Supported

Tripadvisor
Agoda
Booking.com
Clock PMS+
Elina
Expedia
Fork
Infor POS
OPERA Cloud PMS
WhatsApp
Yelp
apaleo
protel MICE

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

€100 per hotel per month
Loopon offers flexible, tailored pricing based on property size, features, and use-case. Typical plans are priced on a per-room, per-month basis with scalable modules that range from guest feedback and reputation management to advanced analytics and integrations. Loopon works with independent hotels to large chains, providing transparent subscription plans and custom pricing quotes. Free trials and demos are available on request.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Review Rank

Date Founded

2008

Company Location

Spain

Company Website

www.reviewpro.com

Company Facts

Organization Name

Loopon

Date Founded

2007

Company Location

Sweden

Company Website

www.loopon.com

Categories and Features

AI Review Management

Not specified

Chatbot

Human Takeover
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Social Media Integration

Customer Communications Management

Batch Communications
Chat / Messaging
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Recurring Issues
Task Management

Review Management

Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Sentiment Analysis

Survey

Data Analysis Tools
Mobile Survey
Question Branching
Question Library
Skip Logic

Categories and Features

Guest Messaging

Not specified

Reputation Management

Response Management
Review Monitoring
Sentiment Analysis

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