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What is ReviewPro?

ReviewPro provides an extensive array of tools and methodologies designed to assist hoteliers in enhancing the guest experience. With the ability to collect feedback from every interaction throughout the guest journey, hotel brands can effectively manage this information through a centralized dashboard. This consolidation allows for the identification of critical areas in need of enhancement. Furthermore, hoteliers can leverage an AI-powered messaging platform to automate guest communications, enabling quicker and more efficient responses to inquiries and requests. These innovative tools empower hoteliers to address issues promptly while guests are still present on the premises. By utilizing insights from guests, hotels can refine their service offerings, increase their online presence, elevate their rankings on platforms like OTAs and TripAdvisor, boost revenue, and enhance their overall reputation in the industry. Ultimately, this leads to a more satisfying and memorable experience for guests.

What is Reva?

Management and Insights for Hotels and Vacation Rentals. Reva streamlines the collection of reviews from multiple platforms, promotes the achievement of more five-star ratings, and provides a unified interface for responding to all feedback. Moreover, Reva supplies in-depth dashboards, detailed reporting, and practical insights regarding your reviews. Taking control of your reviews is vital; many properties are currently too dependent on OTAs, making it crucial to safeguard your valuable feedback. While managing guest reviews can be quite time-consuming, it remains essential for showcasing professionalism and building brand loyalty. Reva's 'Review Reply' feature harnesses AI technology to simplify the process of crafting and sending responses directly to OTAs, allowing you to automate this task and dedicate more time to enhancing growth and guest satisfaction. By bringing all your reviews into one centralized location, you guarantee that no feedback is overlooked, enabling you to connect with each guest. This strategy not only aids in effective responses but also allows you to identify and analyze recurring themes, whether positive or negative. As a result, you can make ongoing improvements to your services and significantly enhance the overall experience for your guests, fostering a cycle of continuous growth.

Media

Media

Integrations Supported

HotelAppz
IDeaS G3 RMS
MyForecast
Oaky
Seekom
Storable Newbook
Tripadvisor

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$39 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Review Rank

Date Founded

2008

Company Location

Spain

Company Website

www.reviewpro.com

Company Facts

Organization Name

Reva

Company Location

United States

Company Website

www.joinreva.com

Categories and Features

AI Review Management

Not specified

Chatbot

Human Takeover
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Social Media Integration

Customer Communications Management

Batch Communications
Chat / Messaging
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Recurring Issues
Task Management

Review Management

Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Sentiment Analysis

Survey

Data Analysis Tools
Mobile Survey
Question Branching
Question Library
Skip Logic

Categories and Features

AI Review Management

Not specified

Review Management

Not specified

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