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What is ReviewTrackers?

Evaluating your business provides insight into how it appears to prospective clients, highlighting areas where your market presence may be diminishing and offering a comparison with competitors. ReviewTrackers is committed to developing straightforward, effective technology that connects customers with brands, enabling businesses to gain a deeper understanding of their clientele, foster trust, and reveal valuable insights that can drive growth and success. By leveraging this technology, companies can enhance their strategies and ultimately improve their overall performance in the marketplace.

What is Reputology?

Google, Facebook, local search directories, employee review platforms, and app directories play a significant role in managing customer feedback. With an intuitive dashboard, you can monitor reviews regarding your products and services effortlessly. Consumers increasingly anticipate a reply within 24 hours of submitting an online inquiry, with over 80% expecting this level of responsiveness. Stay updated on new reviews with automatic email notifications, and engage directly through the Reputology interface. Our built-in workflow tool enables you to oversee your team's responses to reviews and track the status of each interaction effectively. Reputology also empowers you to escalate concerns to the appropriate personnel, ensuring that your team delivers exemplary customer service. Even seasoned professionals may find it challenging to manage responses to negative reviews, as scaling this process across the organization can be complex. Nevertheless, maintaining consistency is vital for delivering quality responses and achieving satisfactory resolutions. By implementing structured processes, companies can better navigate the landscape of online reviews and enhance their overall customer engagement strategy.

Media

Media

Integrations Supported

Hootsuite
Adview
Axis LMS
Digitail
Facebook
Kapiche
Ow.ly
Qualtrics Customer Experience
Qualtrics Employee Experience
Qualtrics XM Platform
Stackreaction
Zapier

Integrations Supported

Hootsuite

API Availability

API Availability

Pricing Information

$69/location
Lite: $69/Per location
Starter Package: $89/Per location
Essential: $119/Per location
Platinum: $119/Per location - 10 locations minimum
Free Trial Offered?

Pricing Information

$49 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Webinars
Online Training

Company Facts

Organization Name

ReviewTrackers

Date Founded

2012

Company Location

United States

Company Website

reviewtrackers.com

Company Facts

Organization Name

Reputology

Date Founded

2013

Company Location

United States

Company Website

reputology.com

Categories and Features

Customer Experience

Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

Public Relations

Not specified

Reputation Management

Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Customer Targeting
Keyword Filtering
Multi-Account Management

Categories and Features

Brand Management

Project Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Reputation Management

Response Management
Review Monitoring
Sentiment Analysis

Social Listening

Not specified

Social Media Marketing

Analytics
Keyword Filtering
Multi-Account Management
Post Scheduling

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