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What is Rich Returns?

A significant portion of a customer support representative's time is spent addressing return-related questions. Allowing customers to handle returns themselves can greatly enhance their overall experience. Emphasizing a simple returns procedure is the best strategy to convert more visitors into customers and increase your average order value. Drawing from our extensive experience with Shopify Plus merchants, we serve as your trusted partner in navigating Shopify returns and elevating your brand internationally. By collaborating with us, you can concentrate on expanding your business while we optimize your return management. This partnership not only improves efficiency but also fosters customer loyalty, ensuring a more sustainable growth trajectory.

What is Claimlane?

Claimlane is aftersales software for ecommerce brands and retailers in the US, UK, and Nordics. Support teams use it to manage warranty claims, returns, repairs, and spare part orders without chasing customers for missing details. The claim form collects everything up front: product photos, videos, serial numbers, receipts, and order info. Rules decide what happens next based on product, warranty period, and supplier terms. Claimlane’s AI Agent is built only for warranty claims and returns. It looks at the evidence, applies those rules, and recommends a resolution so new agents don’t need months of product training. Managers get data on faulty products, recurring issues, and which suppliers slow things down. Claims can be shared with suppliers directly, and B2B partners can file claims in the same system. 75+ integrations cover webshops, ERPs, helpdesks, and shipping. MaxGaming, with 30,000+ SKUs, now closes complex RMA cases 77% faster.

Media

Media

Integrations Supported

EasyPost
Intercom
ShipStation
Shopify

Integrations Supported

EasyPost
Intercom
ShipStation
Shopify
Adobe Commerce
BigCommerce
DanDomain
Dixa
Dynamics 365 Commerce
Fin
Gorgias
Klaviyo
NetSuite
Omnium Lite
PrestaShop
Salesforce Agentforce Commerce
Sendcloud
Traede
commercetools
nShift

API Availability

API Availability

Has API

Pricing Information

$19 per month
Free Trial Offered?

Pricing Information

$800/month
Includes 2,000 tickets per year, standard integrations, and API access with webhooks. Custom plans are priced on ticket volume and add-on modules, such as Analytics and custom integrations. Book a demo for a quote.

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Rich Returns

Company Website

www.richcommerce.co

Company Facts

Organization Name

Claimlane

Company Location

Denmark

Company Website

www.claimlane.com

Categories and Features

Returns Management

Not specified

Categories and Features

Customer Experience

Action Management
Analytics
Feedback Management
Knowledge Management

Returns Management

Not specified

Warranty Management

Not specified

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