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What is Rilk?

Rilk was built by people who resell refurbished electronics, for the problem generic inventory tools skip: the same model is not the same unit. Every phone, laptop or console carries its own serial or IMEI, its own grade, its own cost and its own sale. Rilk tracks each unit from the purchase order it arrived on, through receiving, grading and any regrading, into the bin it sits in, onto the order it shipped on and against the payout it settled in. When a return comes back, the unit is received, graded again and either restocked or sent for repair, with its history intact. Around that sits the rest of the operation: one order queue across Amazon, Walmart, eBay, Shopify, Back Market, Newegg and more; labels bought on the order with rate shopping across UPS, FedEx and USPS; pick lists and bulk shipping; FBA and WFS inbound shipments. Free covers orders and labels up to 500 orders a month with no credit card. Serial tracking, warehouse and returns are on Pro.

What is Replyco?

Take Control of Your Inbox. Are you feeling inundated by a surge of customer emails? Optimize your inbox to improve response times on platforms such as eBay, Amazon, and Shopify. Accelerate Your eCommerce Success with Prompt Replies. The key to increasing sales is ensuring customer satisfaction, which leads to glowing 5-star reviews and stronger ties within the marketplace. Organize. Everything you need to centralize and manage customer emails across multiple marketplaces and stores is readily available. Automate. Reduce your workload with features like automated organization, auto-responders, auto-assignment, and setting service level agreement priorities. Communicate. Respond swiftly and efficiently to inquiries using email templates along with immediate access to order information. Reporting. Monitor performance metrics to enhance your customer support strategies for your stores and teams. Returns / Refunds. Effortlessly manage Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Benefit from integration with a wide array of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a seamless customer service experience across all channels. This all-encompassing solution not only empowers you to elevate your customer interactions but also streamlines your eCommerce operations, ultimately leading to greater efficiency and satisfaction. Furthermore, by implementing these strategies, you can create a more structured approach to handling customer inquiries, allowing you to focus on growth and innovation.

Media

Media

Integrations Supported

Amazon
Shopify
WooCommerce
eBay
Etsy
Mirakl
PayWhirl
Rithum
SPS Commerce
Walmart

Integrations Supported

Amazon
Shopify
WooCommerce
eBay
BigCommerce
Cdiscount
Gmail
Linnworks

API Availability

API Availability

Has API

Pricing Information

$0/month
Free: $0/month. One company, first 500 orders a month included, Amazon, Walmart, eBay, Shopify and WooCommerce, shipping labels on your own carrier accounts, rate shopping, orders and product catalog. No credit card to start.

Pro: $999/month minimum, one company. Everything in Free, plus Back Market, Newegg, Etsy, Temu listings and PayWhirl orders; full inventory with warehouses, bins and serials; purchase orders and FBA inbound; bulk shipping, picking and routes; returns, regrading and full reports. One 14-day Pro trial per account, no card on file.

Ultimate: custom pricing, book a call. Everything in Pro, plus Mirakl retailers, SPS Commerce and retailer EDI, multiple companies on one account, advanced analytics and a dedicated customer success manager.

Usage: $0.30 per order shipped, $0.05 per Amazon-fulfilled (FBA) order. Free includes the first 500 orders each month; paid plans bill from order one. Cancelled and unshipped orders are never billed. No per-channel fees on any plan.
Free Version
Free Trial Offered?

Pricing Information

$33 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Rilk LLC

Date Founded

2026

Company Location

Brooklyn, NY, United States

Company Website

rilk.ai

Company Facts

Organization Name

Replyco

Date Founded

2019

Company Location

United Kingdom

Company Website

replyco.com

Categories and Features

Inventory Management

Barcoding / RFID
Kitting
Multi-Channel Management
Product Identification
Reporting/Analytics
Supplier Management
Warehouse Management

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Inventory Management
Marketplace Integration
Order Management
Returns Management

Categories and Features

Customer Service

Alerts / Escalation
Email Management
Performance Metrics
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management

Email Management

Email Archiving
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management

Help Desk

Email Integration
Multi-Channel Communication
Service Level Agreement (SLA) Management
Ticket Management

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