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What is RingCentral RingCX?

RingCentral's RingCX is a sophisticated contact center solution that utilizes artificial intelligence to enhance customer service and streamline communication. By consolidating voice, video, and over 20 digital channels into a single platform, it enables agents to engage with customers through their preferred communication methods. The incorporation of RingSense AI further enriches the customer experience by delivering real-time insights, automating various processes, and assisting agents throughout the customer journey, which leads to increased efficiency for agents and higher levels of customer satisfaction. Businesses can easily implement RingCX due to its user-friendly interface and quick setup process, often achieving full integration within just a few days. With a competitive price starting at $65 per user per month, the service includes unlimited calling and access to vital contact center features. This solution is also designed to adapt and scale alongside business growth, making it a versatile option for organizations of any size. Overall, RingCX not only enhances operational efficiency but also fosters a more effective customer interaction experience.

What is CallHub?

CallHub is a reliable campaigning platform poised to transform your outreach, canvassing, mobilization, and marketing efforts. We provide calling, texting, and email solutions tailored for political campaigns, advocacy organizations, nonprofits, and businesses of any scale. However, CallHub transcends being just a software tool. We recognize the importance of data security, high contact rates, automation, dependability, and regulatory compliance in your campaigns. With these critical aspects in mind, CallHub is meticulously crafted to meet your needs. Experience the difference for yourself by giving us a try today!

Media

Media

Integrations Supported

Salesforce
Zapier
Agile CRM
Archive Intel
Balto
Blackbaud CRM
Botmind
Campaign Monitor
Canvas
ClicData
Cloze
Console Connect
GitHub
HubSpot Customer Platform
Keragon
Pipedrive
Salesmate
Spectrum Enterprise Trunking
Textel
noCRM.io

Integrations Supported

Salesforce
Zapier
Agile CRM
Archive Intel
Balto
Blackbaud CRM
Botmind
Campaign Monitor
Canvas
ClicData
Cloze
Console Connect
GitHub
HubSpot Customer Platform
Keragon
Pipedrive
Salesmate
Spectrum Enterprise Trunking
Textel
noCRM.io

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RingCentral

Date Founded

2003

Company Location

United States

Company Website

www.ringcentral.com

Company Facts

Organization Name

CallHub

Date Founded

2013

Company Location

United States

Company Website

callhub.io

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Bulk SMS

Connect with 10,000 contacts in just a matter of minutes using our Bulk Messaging Service! Effortlessly send SMS and MMS messages to your entire contact list with CallHub’s automated mass messaging platform. Quickly share announcements, event invitations, fundraising requests, and much more. Get started in less than 5 minutes!

Call Center

Introducing a revolutionary Call Center Solution that amplifies your calling capacity by tenfold without breaking the bank! Say goodbye to the frustrations of manual labor, constant busy signals, and unreturned voicemails. Enhance your calling efficiency, scalability, and dependability with CallHub. Our user-friendly call center software simplifies the process for you.

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Political Campaign

Introducing a robust, all-encompassing solution for political campaigns. CallHub provides an extensive digital organizing platform designed for fundraising, voter registration, canvassing, grassroots mobilization, and get-out-the-vote efforts. Effortlessly engage volunteers and voters through impactful calling, texting, and email initiatives—all within a single platform that features built-in automation and seamless integrations.

Campaign Analysis
Conservative
Contact Management
Contribution Tracking
Demographic Data
Donor Targeting
Email Marketing
Event Calendar
Fundraising Management
Mapping
Non-Partisan
Online Payment Processing
Progressive
Staff Management
Volunteer Management
Voter Database

Predictive Dialer

Increase your call volume threefold per hour using our predictive dialing system, allowing agents to focus more on engaging with contacts. Here's how it works: 1. Directly connect agents to calls that are answered, bypassing busy signals, invalid numbers, and unanswered calls. 2. The system intelligently modifies the dialing pace to minimize the occurrence of dropped calls. 3. Leave voicemails automatically for any calls that reach answering machines. 4. Utilize adaptable scripts that enhance the flow of conversations. 5. Accessible for agents through both a mobile application and a web interface.

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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