Ratings and Reviews 0 Ratings
Ratings and Reviews 4 Ratings
Alternatives to Consider
-
Dialpad SupportMost contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence. The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer. That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect. The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters. Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
-
CallTrackingMetricsCallTrackingMetrics stands out as the sole SaaS platform that integrates call tracking and conversion intelligence to enhance contact center automation, leading to a more tailored experience for customers. Discover which marketing initiatives are driving leads or conversions, and leverage that information to create automated call flows that enhance your contact center operations. With our comprehensive suite of phone, text, online, and live chat tools, you can achieve seamless communication across your entire organization. More than 100,000 users around the globe rely on CallTrackingMetrics to streamline communications for their sales, marketing, and service teams, ensuring efficiency and effectiveness in their outreach efforts. Our call tracking capabilities include dependable dynamic number insertion (DNI) for precise session-level attribution, as well as local and toll-free tracking numbers, which offer omnichannel attribution across calls, texts, and form submissions. Additionally, our contact center solutions feature a user-friendly browser-based softphone, along with intelligent routing options to optimize call management. Embracing these advanced features can significantly elevate your organization's customer interaction strategy.
-
QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
-
FathomFathom is an AI notetaking and meeting intelligence platform designed to help individuals and teams capture conversations, summarize key points, and move work forward faster. The platform records meetings, generates accurate transcripts, creates instant summaries, identifies action items, and sends updates so users can stay present during calls. Fathom supports both bot-based meeting capture and bot-free capture through its desktop app, giving users more flexibility in how they record meetings. Its AI summaries are available immediately after calls and can be tailored to team workflows and priorities. Ask Fathom lets users search across meeting history and ask questions about decisions, commitments, customer signals, risks, opportunities, and next steps. The platform also helps teams monitor key topics so important moments are easier to identify across conversations. Fathom is useful for customer calls, sales meetings, marketing discussions, customer success reviews, strategy sessions, internal syncs, and team workflows. Its integrations connect meeting notes and insights with tools such as Google Meet, Zoom, Microsoft Teams, Gmail, Slack, Salesforce, HubSpot, Notion, Asana, ChatGPT, Claude, Zapier, public APIs, and MCP workflows. Teams can use Fathom to create shared visibility across meetings so decisions and follow-through are not lost between calls. The platform supports enterprise requirements with SOC 2 Type II, GDPR, HIPAA compliance, SSO, and SCIM. By combining AI meeting notes, bot-free capture, transcripts, summaries, action items, topic monitoring, search, integrations, and compliance, Fathom helps teams reduce admin work and turn conversations into measurable progress.
-
ZendeskZendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.
-
ForethoughtForethought stands out as the leading generative AI solution for customer support, serving as an always-on team member at your disposal. With its training on your specific data sets and adherence to stringent security measures, Forethought facilitates seamless interactions through AI, streamlining processes to enhance response times, resolution rates, and overall customer satisfaction at every touchpoint. - Incorporate a round-the-clock AI agent to alleviate your team's workload, allowing them to concentrate on providing outstanding support. - Forethought uniquely processes both historical and current ticket data tailored to your business needs, ensuring a highly personalized customer experience. - We prioritize not just compliance with privacy regulations, but aim to redefine them, guaranteeing that your data remains protected throughout all interactions. Additionally, our commitment to continuous improvement means we are always refining our systems to better serve you and your clientele.
-
DialedInDialedIn is a powerful cloud-based call center software designed to help organizations maximize efficiency, boost agent productivity, and deliver exceptional customer experiences. Built for modern sales, service, and support teams, it combines intelligent automation with flexible tools to streamline operations, improve contact rates, and drive measurable ROI. Unlike outdated legacy systems, DialedIn provides a modern, intuitive solution that scales with your business and adapts to evolving customer needs. The platform offers a complete suite of advanced dialing modes tailored to different campaign goals. Its predictive dialer leverages algorithms to anticipate agent availability and connect them directly to live answers, maximizing talk time. The progressive dialer automatically places calls one by one as agents become available, balancing speed with control. When personalized outreach is needed, the preview dialer equips agents with customer details before each call. Alongside these modes, skill-based call routing ensures every interaction reaches the most qualified agent, whether by expertise, language, or specialization, improving customer satisfaction and evenly distributing workloads. Real-time reporting and analytics further empower managers to track KPIs, coach agents effectively, and refine campaigns for long-term success. DialedIn also distinguishes itself with CleanCallerID™, a proactive solution that monitors and replaces flagged numbers to protect caller reputation and sustain high answer rates. This helps prevent spam labeling, reduce carrier blocks, and safeguard campaign performance. For added value, DialedIn integrates seamlessly with leading CRMs and third-party tools, unifying data across platforms for a more connected sales and support ecosystem. Backed by reliable, 100% U.S.-based support, clients gain dependable technical and account assistance that keeps their operations running smoothly.
-
JotformWith the trust of over 25 million users globally, Jotform serves as a comprehensive platform that enhances data gathering, automates workflows, and facilitates online sales without requiring any coding skills. Utilizing Jotform’s intuitive drag-and-drop Form Builder, companies can easily design personalized forms and surveys to gather leads, contact details, payments, appointments, and e-signatures. Users can select from a library of more than 10,000 templates tailored for various purposes, such as feedback forms or event registrations, or opt to create their own unique forms from the ground up. The platform’s sophisticated features, including conditional logic, autoresponders, and compatibility with over 200 integrations, significantly optimize operational processes. Moreover, Jotform's AI-driven Agents provide immediate customer support by assisting users during the form submission journey, addressing inquiries, and ensuring a seamless experience, which minimizes the reliance on manual support. With the addition of Jotform’s Store Builder, businesses can establish an online storefront to market products, services, and subscriptions, as well as collect donations and process payments through a wide array of over 30 payment gateways. Furthermore, tools like the Approvals feature, PDF Editor, and Report Builder empower organizations to convert gathered data into insightful actions and streamline workflows for enhanced productivity. This multifaceted approach makes Jotform a vital resource for businesses seeking to improve their operational efficiency and customer engagement.
-
ServiceaideServiceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.
-
CreatioCreatio is an agentic CRM and workflow platform with no-code and AI at its core, enabling organizations to automate workflows and manage customer relationships with unmatched flexibility and speed. Its intuitive no-code platform—combining visual application design, drag-and-drop process automation, and embedded AI—empowers business users to build and evolve applications of any complexity without heavy IT dependency. Teams can orchestrate both structured and unstructured workflows, leverage real-time analytics, and create dynamic dashboards, all while accelerating development cycles by up to 10×. At the core of the platform are AI agents that can understand context, analyze data, make decisions, and execute tasks across end-to-end workflows. This agentic approach enables organizations to automate not just tasks, but entire business processes—driving higher efficiency, faster time-to-value, and improved business outcomes. Creatio also offers a rich marketplace of pre-built applications, industry workflows, and connectors, allowing organizations to rapidly extend capabilities and adapt to evolving business needs. Built on a modern, AI-native architecture, the platform ensures seamless integration and scalability across the enterprise ecosystem. The Creatio CRM suite unifies marketing, sales, and service on a single platform with embedded AI agents, delivering a cohesive and intelligent customer journey. Organizations can deploy the full suite or individual modules, gaining the flexibility to scale and innovate while maintaining a single source of truth across all customer-facing operations.
What is Rippit?
Rippit serves as a comprehensive platform for managing conversation data, converting customer interactions from diverse sources like helpdesks, sales calls, and meetings into well-organized and easily searchable information. Customer experience, support, product development, sales, and operations teams can utilize advanced natural language processing and reusable AI agents to gain valuable insights regarding contact motivations, product assessments, signs of potential churn, quality-related issues, compliance concerns, and any difficulties encountered with chatbots or AI agents. By enriching conversation records with key details such as intent, sentiment, resolutions, and underlying causes, the platform empowers teams to detect trends and connect their findings back to the original conversations. Furthermore, teams can streamline their analysis process using Agent Apps, which ensures that insights are consistently delivered, while also allowing integration of external assistants through Rippit’s hosted Model Context Protocol server. This functionality greatly enhances organizations' abilities to conduct thorough analyses of customer communications and seamlessly incorporate insights into their operational workflows, thereby leading to an improvement in overall service delivery. Ultimately, Rippit not only simplifies data management but also fosters a deeper understanding of customer needs and behaviors.
What is CallFinder?
Revolutionize your quality assurance with the expertise of Speech Analytics: CallFinder's advanced speech analytics software streamlines antiquated manual QA procedures, allowing you to conserve time while delivering instant insights for informed decision-making. Focus your efforts on coaching agents about the aspects that truly resonate with both your business objectives and customer satisfaction. By leveraging this innovative technology, you can enhance the overall efficiency of your operations.
Integrations Supported
Databricks
Fireflies.ai
Glean
Guru
Hex
Jira
Linear
Integrations Supported
8x8
AT&T Office@Hand
MiContact Center Business
API Availability
Has API
API Availability
Pricing Information
$185/month
Free includes 100 Agent Runs/month, unlimited Q&A, and $100 in AI credits. Starter is $185/month for 300 Agent Runs; Growth is $495/month for 1,000 Agent Runs. Enterprise pricing is custom for 1,000+ runs/month and includes additional features. AI credits are billed at cost without markup.
Free Version
Pricing Information
At CallFinder, we understand that every team and situation is unique, which is why we offer flexible pricing plans that can be adjusted as your business grows and your QA requirements evolve.
We’re here to help you find the perfect solution that fits your specific needs and your budget. Simply visit the pricing page on our website, and follow 3 easy steps to provide a few details about you, and we’ll provide the rest.
We’re here to help you find the perfect solution that fits your specific needs and your budget. Simply visit the pricing page on our website, and follow 3 easy steps to provide a few details about you, and we’ll provide the rest.
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Not specified
Customer Service / Support
Standard Support
24 Hour Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Rippit
Company Location
United States
Company Website
www.rippit.com
Company Facts
Organization Name
CallFinder
Date Founded
2011
Company Location
United States
Company Website
www.mycallfinder.com
Categories and Features
AI Agents
Not specified
AI Customer Support Agents
Not specified
Contact Center Quality Assurance
Not specified
Conversation Intelligence
Not specified
Insurance
Not specified
Categories and Features
Call Center
Call centers encounter numerous obstacles, and their agents often find themselves in tough situations each day, whether dealing with irate customers, encountering technical difficulties, or facing managers lacking effective training resources for coaching agents. CallFinder provides the ability to assess agent performance along with the overall efficiency of the call center, tailored to meet both your requirements and those of your clients.
Call Logging
Call Recording
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Reporting/Analytics
Call Monitoring
Call center and contact center leaders can now eliminate the hassle of manually reviewing and evaluating a limited number of agent calls. With CallFinder’s Automated Call Monitoring and Scorecard solution, supervisors gain a precise understanding of agent performance, customer interactions, and a wide range of additional insights.
Not specified
Call Recording
CallFinder allows you to transform your call recordings into powerful resources by pinpointing opportunities for enhancement that can drive business success. These recordings can be easily shared, enabling department leaders and managers to identify specific calls or team members who may need extra support or training. The versatile speech analytics capabilities of CallFinder provide numerous ways to extract value from your call recordings, offering crucial insights into business operations and customer behavior, empowering you to make well-informed decisions.
Archiving
Contact Center Quality Assurance
Working as a contact center representative can be quite challenging. Agents frequently encounter technical issues, adhere to predetermined scripts, manage irate customers, and operate in a high-energy atmosphere. Given these demands, it’s understandable that some agents may experience stress from time to time. Fortunately, you can provide support to your team and evaluate contact center efficiency with CallFinder’s automated quality assurance software, designed to monitor and enhance overall performance in your contact center.
Not specified
Conversation Intelligence
Conversation intelligence, often referred to as conversation analytics or speech analytics, represents a groundbreaking technology that utilizes advanced techniques in natural language processing (NLP), speech recognition, and machine learning. This system is designed to convert spoken dialogues into transcribed and structured data, allowing organizations to extract meaningful insights from these interactions. By analyzing recorded conversations, businesses can automatically uncover valuable information about customer emotions and patterns of behavior.
AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Transcription
Sales Coaching
Topic Tags
Topic-Based Analytics
Win/Loss Analysis
Emotion Recognition
Much like call sentiment analysis, speech emotion recognition evaluates various elements of the interaction between an agent and a customer to ascertain whether the overall sentiment expressed by either party is positive, negative, or neutral. The ability to assess, identify, and interpret customer emotions proves beneficial for businesses, as it enables Quality Assurance Managers to oversee the effectiveness of contact centers, measure individual agent performance, and analyze customer experience indicators.
Speech Emotions
Written Text Emotions
Sales Coaching
CallFinder's speech analytics platform enables Sales managers to oversee and enhance sales conversations effectively. By automatically evaluating calls according to your established sales metrics, this solution frees up your managers to focus on managing and training agents. With data-driven insights and automated scorecards for both teams and individual agents, you can ensure that all of your calls are thoroughly assessed, achieving a complete 100 percent call evaluation.
Assessments
Call Recording
Goal Setting / Tracking
Onboarding
Performance Metrics
Sentiment Analysis
All of CallFinder's offerings incorporate sentiment analysis, enabling companies to assess whether the tone of any interaction is positive, negative, or neutral. This essential functionality tracks customer experiences to gauge callers' perceptions of the organization in general, including their feelings towards the brand and products, how the business stacks up against its rivals, and various other elements of the customer journey.
Not specified
Speech Analytics
Speech analytics converts dialogue from customer interactions into valuable insights through the use of automated technology. This specialized software processes transcriptions of calls and examines customer exchanges to deliver prompt insights regarding both customers and the overall business. By implementing speech analytics, organizations can enhance customer experience (CX), elevate call center efficiency, increase revenue, and reduce operational costs through automation. Additionally, automated call scorecards provide a more comprehensive view of agent performance during calls, allowing you to pinpoint and monitor the key metrics that are most significant to your business or call center operations.
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback