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DialedInDialedIn is a powerful cloud-based call center software designed to help organizations maximize efficiency, boost agent productivity, and deliver exceptional customer experiences. Built for modern sales, service, and support teams, it combines intelligent automation with flexible tools to streamline operations, improve contact rates, and drive measurable ROI. Unlike outdated legacy systems, DialedIn provides a modern, intuitive solution that scales with your business and adapts to evolving customer needs. The platform offers a complete suite of advanced dialing modes tailored to different campaign goals. Its predictive dialer leverages algorithms to anticipate agent availability and connect them directly to live answers, maximizing talk time. The progressive dialer automatically places calls one by one as agents become available, balancing speed with control. When personalized outreach is needed, the preview dialer equips agents with customer details before each call. Alongside these modes, skill-based call routing ensures every interaction reaches the most qualified agent, whether by expertise, language, or specialization, improving customer satisfaction and evenly distributing workloads. Real-time reporting and analytics further empower managers to track KPIs, coach agents effectively, and refine campaigns for long-term success. DialedIn also distinguishes itself with CleanCallerIDâ„¢, a proactive solution that monitors and replaces flagged numbers to protect caller reputation and sustain high answer rates. This helps prevent spam labeling, reduce carrier blocks, and safeguard campaign performance. For added value, DialedIn integrates seamlessly with leading CRMs and third-party tools, unifying data across platforms for a more connected sales and support ecosystem. Backed by reliable, 100% U.S.-based support, clients gain dependable technical and account assistance that keeps their operations running smoothly.
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Route Reports is a cutting-edge platform driven by artificial intelligence that focuses on enhancing safety, operational effectiveness, and environmental stewardship in both roadway and railway networks. Featuring automated inspections and real-time asset condition monitoring, it enables proactive maintenance and rapid adjustments in response to environmental or usage changes. The intuitive user interface provides crucial infrastructure data, facilitating improved resource management and effective risk mitigation strategies. Additionally, Route Reports seamlessly integrates with existing management systems, ensuring accurate and timely information along with comprehensive coverage. With a commitment to customer support, users can maximize their experience and fully utilize the platform's functionalities. The design prioritizes simplicity, providing straightforward access to vital information regarding road conditions, thus ensuring safety and security through dependable updates. By employing Route Reports, users are equipped to foresee challenges and make informed, proactive decisions that reduce risk and bolster overall operational resilience. This forward-thinking methodology not only protects infrastructure but also plays a significant role in fostering a more sustainable transportation ecosystem while encouraging innovation in the industry.
What is OnTrac RailHub SWP?
Easily manage your team, operations, and scheduling in just a few minutes. The fatigue risk management standard (NR/L3/OHS/003), which was introduced in October 2022, applies to all personnel associated with network rail infrastructure, assets, and systems. The RailHub fatigue manager ensures adherence to industry standards. OnTrac RailHub is designed to be user-friendly and straightforward, enabling users to quickly master its functions, which reduces training time significantly. It is easily accessible from your RailHub dashboard, ensuring convenience. With functionality for both desktop and mobile platforms, it includes all the necessary tools to keep your team safe and compliant. Just as 40,000 users in the supply chain, network rail, and TfL depend on SWP and MySWP for effective safe work pack planning and implementation, our fatigue manager is equally adept at helping your organization address fatigue-related risks. By focusing on user experience, it promotes a safer workplace for all involved, ultimately leading to more efficient operations. This commitment to safety and usability sets a new standard for fatigue management in the industry.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Route Reports
Date Founded
2017
Company Location
United Kingdom
Company Website
www.routereports.com
Company Facts
Organization Name
OnTrac Ltd
Date Founded
2007
Company Location
United Kingdom
Company Website
on-trac.co.uk
Categories and Features
Safety Management
Audit Management
Corrective / Preventive Actions
Incident Management
Injury Reporting
Inspection Management
OSHA Recordkeeping
Safety Risk Assessment
Training Management
Categories and Features
Safety Management
Audit Management
Corrective / Preventive Actions
Incident Management
Injury Reporting
Inspection Management
OSHA Recordkeeping
Safety Risk Assessment
Training Management