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What is RouteGenie?

RouteGenie is NEMT software running medical transportation operations at scale: 600+ fleets, 20,000+ vehicles, 46 states and two countries, approximately 50,000 trips every day. Where operators feel it: schedules rebuild automatically with native multiload, not by hand; broker trips flow in and statuses flow back across 28 live integrations including ModivCare, MTM, Veyo, Verida, SafeRide Health, Alivi, MAS and Uber Health; Medicaid billing, CMS 1500, claim scrubbing and denial management live in the same system as dispatch. Multi-site operators run every location in one instance with role-based access and a complete audit trail on every trip change. Enterprise administration comes standard: SAML2 SSO, single-tenant deployment with per-customer data isolation, SOC 2 Type 1 attestation, HIPAA-aligned controls and BAAs, open REST API. Pricing is flat per vehicle with unlimited trips and unlimited users — cost tracks fleet size, not trip volume or headcount, so total cost does not climb as volume grows. Enterprise agreements include dedicated implementation, named support and RFP support. No fleet minimum.

What is Prestige CAD?

Prestige CAD (Computer Aided Dispatch) stands out as a sophisticated dispatch software specifically designed for medical transport services. This innovative tool fosters a professional environment in the Communication Center, creating advantages for both Paramedics and the individuals they assist. The software produces high-quality, easily interpretable reports vital for marketing, billing, and management operations. With Prestige, all Unit Status, Patient Data, 911 Calls, Response Times, and additional information can be efficiently monitored on a single, intuitive interface. It also effortlessly manages both current and future appointments. Every aspect of operations, ranging from Call Sheets to Appointments and Active Events, is seamlessly integrated into a unified system. Scheduling for recurring and follow-up appointments becomes a breeze, requiring just a single click with Prestige. Additionally, CAD offers smooth integration with ProQA, MapPoint®, AVL (Street Eagle), and Prestige ePCR and Billing. If you are keen on enhancing your service delivery, do not hesitate to contact us to discover how we can tailor this system to boost your communication center’s productivity. Your journey toward operational excellence with Prestige CAD starts with just one conversation. By adopting this system, your team will be better equipped to respond effectively, ensuring that every call is managed with precision.

Media

Media

Integrations Supported

Authorize.Net
Google Maps
HealthQx
NovusMED
Trapeze Software
Twilio
VectorCare

Integrations Supported

Authorize.Net
Google Maps
HealthQx
NovusMED
Trapeze Software
Twilio
VectorCare

API Availability

Has API

API Availability

Has API

Pricing Information

$50/vehicle/month
Flat per-vehicle pricing from $50 per vehicle per month, with unlimited trips and unlimited users at every tier, no per-trip fees and no per-seat licensing, fleet-based tiers scaling from a single vehicle to 500+, and enterprise agreements for multi-site and multi-region operations.
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RouteGenie

Date Founded

2018

Company Location

United States

Company Website

routegenie.com

Company Facts

Organization Name

EMS Consultants

Company Website

www.emscltd.com

Categories and Features

NEMT

RouteGenie is a comprehensive software solution designed specifically for Non-Emergency Medical Transportation (NEMT) providers, aimed at enhancing operational efficiency while ensuring compliance and cost-effectiveness in medical transport services. This platform encompasses all essential functions such as routing, scheduling, eligibility verification, dispatch, billing, and broker connections in a single interface. Its features for capacity management, matching transportation modes, and handling multiple loads enable organizations to efficiently consolidate compatible trips and optimize vehicle utilization. RouteGenie caters to various needs, including dialysis, behavioral health, regular medical appointments, and same-day requests, providing user-friendly tools and automated reminders to minimize no-show rates. With customizable workflows and robust compliance capabilities, RouteGenie facilitates seamless NEMT operations, improving punctuality and access to care. Currently, over 600 fleets and more than 20,000 vehicles utilize RouteGenie across 46 states, managing around 50,000 trips daily, supported by 28 active integrations with brokers and payers.

Automated Scheduling
Billing and Invoicing
Client Notifications
Computer Aided Dispatch
Customer Database
Fuel Management
Import / Export Data
In-Vehicle Hardware
Mileage Tracking
Online Booking
Order Management
Reporting
Routing
Scheduling
Vehicle Tracking

Route Planning

RouteGenie is an innovative route optimization platform tailored specifically for medical and paratransit transportation services that require precise and efficient scheduling. This system formulates optimal routes by taking into account riders' individual needs, specific time frames, mobility requirements, and vehicle capacity. With its sophisticated multiload functionality, RouteGenie effectively identifies the potential to consolidate riders heading in the same direction, enabling service providers to operate with fewer vehicles while consistently achieving excellent on-time rates. Dispatchers benefit from the ability to modify routes on the fly, oversee regular trips, and maximize the operational efficiency of each vehicle. By utilizing RouteGenie, operational expenditures are minimized while enhancing the overall experience for passengers. Operators managing fleets from 25 to over 500 vehicles can reconstruct an entire day’s schedule in mere seconds, rather than manually, across multiple locations simultaneously. Currently, over 600 fleets and more than 20,000 vehicles rely on RouteGenie for daily planning, facilitating approximately 50,000 trips each day. Clients typically see a reduction of 10-20% in the number of vehicles used on the road and the mileage traveled.

Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management

Transportation Dispatch

RouteGenie provides an advanced dispatch solution tailored for transportation companies seeking comprehensive management of their daily operations. Dispatch personnel can swiftly assign and adjust trips, track live vehicle movements, and communicate with drivers through a single, integrated platform. The software considers factors such as capacity, mobility needs, and multi-load possibilities to enhance ride grouping and optimize fleet usage. Automated scheduling and trip notifications minimize manual tasks and reduce errors, while real-time updates ensure that teams have complete visibility throughout the day. With customizable workflows and capabilities for handling high-volume operations, RouteGenie enables a more predictable, efficient, and scalable dispatch process. The system operates at a multi-site level, allowing all locations to be managed within a single instance, offering role-based access, integrating subcontractor vehicles on the same live map as the owned fleet, and maintaining a comprehensive audit trail for every trip modification. Currently, RouteGenie serves over 600 fleets, manages more than 20,000 vehicles, and facilitates approximately 50,000 trips each day.

Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Mileage Tracking
Order Management
Routing
Scheduling
Vehicle Tracking

Categories and Features

NEMT

Automated Scheduling
Billing and Invoicing
Client Notifications
Computer Aided Dispatch
Customer Database
Fuel Management
Import / Export Data
In-Vehicle Hardware
Mileage Tracking
Online Booking
Order Management
Reporting
Routing
Scheduling
Vehicle Tracking

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