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What is RouteThis?

Our platform provides both agents and customers with automated diagnostics for home networks, coupled with easy-to-follow troubleshooting instructions, so they can identify the root cause of WiFi connectivity issues and resolve them on their first attempt. The RouteThis Discovery App leverages the user's mobile device to collect extensive data regarding the setup and conditions of the home network, allowing it to automatically identify the core issues that may lead to WiFi disruptions. Additionally, the RouteThis Dashboard acts as a centralized hub, giving agents instant access to the status of the customer's home network and offering clear directives for addressing the identified problems, which facilitates remote resolution capabilities. Moreover, as part of the RouteThis Discovery App, RouteThis Self-Help provides users with thorough, step-by-step assistance to address specific challenges detected within their home networks, ensuring a more intuitive experience. This combination of features not only boosts operational efficiency but also greatly enhances customer satisfaction by enabling faster resolutions, ultimately leading to a more seamless interaction for all users involved. By integrating these tools, we are committed to reducing the frustration often associated with connectivity issues.

What is LiveAction?

Gain a thorough understanding of both network and application performance through a unified interface. LiveNX serves as a powerful Enterprise Network Monitoring Software Platform: it offers deep visibility into all facets of your network, including campus locations, branch offices, data centers, public cloud environments, WAN, and SD-WAN. This ensures that your network is in harmony with business objectives while also reducing operational expenses. Boost IT network management with adaptable and fully scalable monitoring options that cater to your organization's specific needs. Deliver an outstanding user experience by obtaining insights into the foundational infrastructure, policies, and protocols of the network that facilitate the smooth operation of critical applications. Assess application performance accurately across various network segments, domains, and fabrics. Additionally, track the immediate impact of network disruptions on application performance and delivery, enabling swifter responses to issues. By proficiently identifying and rectifying application performance problems, you can significantly decrease the Mean Time to Repair (MTTR) while ensuring consistent service availability. Ultimately, this comprehensive approach not only enhances performance but also fosters a more resilient network environment.

Media

Media

Integrations Supported

Integrations Supported

GigaSECURE
ThirdEye

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

RouteThis

Date Founded

2013

Company Location

Canada

Company Website

routethis.com/platform/

Company Facts

Organization Name

LiveAction

Date Founded

2009

Company Location

United States

Company Website

www.liveaction.com

Categories and Features

Categories and Features

Network Assessment

Not specified

Network Management

Not specified

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

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