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What is Ruby?
Ruby is designed to manage your incoming calls and engage with visitors on your website, allowing you to focus on growing your business effectively. We remain available at all times, never taking sick days or vacations, which means we are always ready to assist you. Whether you require full-time support or occasional help, Ruby’s virtual receptionists are equipped to elevate every customer interaction. Functioning as a seamless extension of your own team, Ruby offers a comprehensive range of services including call answering, routing, transferring, customer intake, and message delivery, all included in your package. You can easily direct calls to Ruby, transfer them to yourself, or route them to any specified number through our convenient call forwarding feature. With just a tap, you can have us hold calls for you or designate Ruby as your backup, stepping in only when you are unavailable. You can also effortlessly keep our receptionists updated with your preferred answering guidelines via the status function, synchronize Ruby’s call management with your daily agenda using calendar integration, and specify any messages you wish us to communicate to your callers, ensuring a personalized communication experience. By opting for Ruby, you are not merely acquiring a service; you are establishing a committed partnership focused on enhancing your customer interactions and ensuring smooth communication at all times. Our goal is to help you build stronger relationships with your clients while you dedicate your energy to other important aspects of your business.
What is Moneypenny?
Moneypenny delivers exceptional, 24/7 customer service through live answering, chat support, and omnichannel solutions. Businesses can customize their plans, selecting from features like call forwarding, scripted responses, appointment scheduling, and order processing. The platform also integrates the cutting-edge AI Receptionist, a fully automated service that provides personalized, conversational responses based on deep insights and verbal cues. When necessary, calls are seamlessly transferred to expert human receptionists for more complex inquiries. With AI-driven automation and human support, Moneypenny ensures efficient, personalized service that enhances customer experience while lowering operational costs.
Integrations Supported
2Captcha
8am MyCase
Advanced Email Parser
Amazon Q
Aruba Jelastic Cloud
BlueFlag Security
BuildVu
CodeAlly
Crypto APIs
Dash
Integrations Supported
2Captcha
8am MyCase
Advanced Email Parser
Amazon Q
Aruba Jelastic Cloud
BlueFlag Security
BuildVu
CodeAlly
Crypto APIs
Dash
API Availability
Has API
API Availability
Has API
Pricing Information
$349 per month
Free Trial Offered?
Free Version
Pricing Information
$56 per month (20% off deal)
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Ruby Receptionists
Company Location
United States
Company Website
www.ruby.com
Company Facts
Organization Name
Moneypenny
Date Founded
2000
Company Location
United Kingdom
Company Website
www.moneypenny.com/us/
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Answering Services
The top receptionists in the United States adhere to your personalized script, guaranteeing that you never overlook a call while allowing you to concentrate on what you excel at.
Call Center
Our skilled receptionists manage your calls as though they are part of your company, delivering outstanding service to your customers around the clock.
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Forwarding
Operate from any location as our receptionists effortlessly redirect crucial business calls to you and your team whenever necessary.
Legal Answering
Our skilled and knowledgeable legal receptionists understand the importance of effectively representing your law practice. They are dedicated to assisting you in reaching your business objectives by managing important inquiries and guaranteeing that your firm is consistently available to clients.
Live Chat
Our expert Live Chat representatives, equipped with advanced technology, are here to engage with your web visitors and transform chats into loyal customers.
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Managed Live Chat
Our expertly trained Live Chat representatives, paired with advanced technology, are dedicated to engaging with your website visitors and transforming those interactions into loyal customers.
Virtual Receptionist
Experience exceptional service with America's top virtual receptionists, who operate around the clock as an integral part of your team. They handle inquiries effortlessly, ensuring your customers are always greeted with a smile.