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What is Runframe?
Runframe provides a specialized solution for incident management and on-call scheduling tailored for engineering teams, fully integrated into Slack. By simply typing the command /incident, teams can swiftly declare incidents, prompting Runframe to generate a dedicated channel, assign responders, and maintain a thorough log of all actions taken. Additionally, the platform supports on-call rotations along with escalation policies that alert the right person if a response is not received. To boost operational effectiveness, it tracks analytics such as MTTR, MTTA, and on-call equity, while post-incident assessments leverage automatically generated timelines for in-depth analysis. This structured approach ensures that teams not only learn from previous incidents but also enhance their response strategies over time, fostering a culture of continuous improvement and resilience. Ultimately, Runframe empowers engineering teams to manage crises more effectively and refine their operational practices.
What is Hank?
Hank functions as a round-the-clock AI voice assistant specifically designed for restoration companies. He promptly answers incoming calls within a mere two rings, evaluates the nature of the loss—whether it’s due to water, fire, mold, or storm damage—and collects vital First Notice of Loss information like property addresses and insurance details. In addition, Hank skillfully filters out unwanted telemarketing and robocalls, while directly scheduling jobs into your CRM system without any hassle. For urgent situations, he guarantees that high-priority calls are quickly routed to your on-call project managers and persistently dials through your on-call list until someone responds. Moreover, Hank is capable of recognizing calls from Contractor Connection and other third-party administrators (TPAs), capturing essential claim information and forwarding it to the relevant team member. Every call gets transcribed, summarized, and sent via email in real time, with transcripts that can be conveniently searched on your dashboard. The full setup process can be completed in under ten days, which includes integrating CRM systems and complying with TPA protocols. In a fiercely competitive restoration market, where an astonishing 78% of customers opt for the first professional they reach out to, Hank guarantees your business remains their top choice. His remarkable efficiency and speed significantly enhance your ability to secure a greater number of jobs, ultimately driving your business's success in the industry. This ensures that your operation stays ahead of the competition while maximizing customer satisfaction.
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Integrations Supported
Slack
API Availability
Has API
API Availability
Has API
Pricing Information
$15/user/month
Free Version
Free Trial Offered?
Pricing Information
$449/month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Runframe
Date Founded
2025
Company Website
runframe.io
Company Facts
Organization Name
Hank
Date Founded
2025
Company Location
United States
Company Website
www.dialhank.com
Categories and Features
Incident Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
