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What is Runframe?

Runframe provides a specialized solution for incident management and on-call scheduling tailored for engineering teams, fully integrated into Slack. By simply typing the command /incident, teams can swiftly declare incidents, prompting Runframe to generate a dedicated channel, assign responders, and maintain a thorough log of all actions taken. Additionally, the platform supports on-call rotations along with escalation policies that alert the right person if a response is not received. To boost operational effectiveness, it tracks analytics such as MTTR, MTTA, and on-call equity, while post-incident assessments leverage automatically generated timelines for in-depth analysis. This structured approach ensures that teams not only learn from previous incidents but also enhance their response strategies over time, fostering a culture of continuous improvement and resilience. Ultimately, Runframe empowers engineering teams to manage crises more effectively and refine their operational practices.

What is Opsgenie?

Stay alert and proactive when handling incidents in Development and Operations. Quickly notify the relevant team members, reduce response time, and avoid alert fatigue. Opsgenie acts as a modern incident management tool, ensuring that critical incidents are addressed without delay and that designated team members take the appropriate actions promptly. The platform gathers alerts from your monitoring systems and custom applications, sorting each notification by its relevance and urgency. On-call schedules are set up to make sure that the right personnel receive alerts through various communication channels such as phone calls, emails, SMS, and mobile push notifications. If an alert is not acknowledged, Opsgenie automatically escalates the issue, guaranteeing that it receives the attention and response it requires. Take advantage of a free trial to test its features. By implementing Opsgenie, teams can significantly improve their incident response processes and create a more streamlined operational environment, ultimately leading to better service delivery and user satisfaction.

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Integrations Supported

Slack

Integrations Supported

Slack
Active Directory
BreachRx
Bugsnag
ConnectWise PSA
Contegix
Crashlytics
Edge Delta
Healthchecks.io
IBM Instana
Netreo
OpenZeppelin
RealUptime
ServiceNow
Shoreline
TestArmy
Visual Sentinel
Vityl IT & Business Monitoring
Workato

API Availability

API Availability

Pricing Information

$15/user/month
Free Version
Free Trial Offered?

Pricing Information

$9 per user per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Runframe

Date Founded

2025

Company Website

runframe.io

Company Facts

Organization Name

Atlassian

Date Founded

2002

Company Location

Australia

Company Website

www.opsgenie.com

Categories and Features

Incident Management

Not specified

Categories and Features

Application Performance Monitoring (APM)

Root-Cause Diagnosis
Server Performance

DevOps

Dashboard
KPIs
Prioritization

Incident Management

Audit Trail
Corrective Actions (CAPA)
Incident Reporting

IT Management

Event Logs

ITSM

Asset Tracking
Contract/License Management
Incident Management
Project Management
Release & Deployment Management

Log Management

Audit Trails
Event Logs
Remediation

Network Monitoring

Real Time Analytics
SLA Monitoring
Uptime Monitoring

Website Monitoring

Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

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