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What is Runnr.ai?

Runnr.ai introduces a cutting-edge conversational AI platform tailored for the hospitality industry, designed to enhance and automate guest communication from booking through to checkout. By integrating effortlessly with various property management systems and hospitality software, Runnr.ai enables proactive messaging via channels like WhatsApp and SMS, achieving an impressive 98% open rate and a 65% engagement rate among guests. Additionally, the platform supports real-time translation in over 100 languages, allowing guests to communicate in their preferred language while staff receive messages in their own, thereby eliminating language barriers and enhancing guest satisfaction significantly. Runnr.ai also provides a unified inbox that consolidates all guest interactions from diverse platforms—such as WhatsApp, SMS, Booking.com, and webchat—into a single, intuitive interface, which simplifies communication and reduces the need for lengthy phone calls and emails. This comprehensive strategy not only streamlines the experience for guests but also optimizes operational efficiency for hotel personnel, fostering a more harmonious environment. Ultimately, Runnr.ai represents a significant advancement in how hospitality businesses can connect with and serve their clientele effectively.

What is Amadeus HotSOS?

HotSOS, created by Amadeus Hospitality, serves as a software solution designed to enhance hotel management and enrich the experiences of guests. By improving communication and coordination among hotel staff, it ensures swift responses to guest requests, maintenance issues, and cleaning tasks. The software's automation of service processes and its ability to deliver real-time updates result in more streamlined hotel operations, reduced operational costs, and an improved guest experience overall. Furthermore, it provides data-driven analytics that enable hotel managers to monitor essential performance metrics and make informed decisions to optimize service delivery. This holistic approach not only simplifies daily operations but also cultivates a standard of excellence throughout the hospitality sector. As hotels increasingly adopt such innovative tools, they position themselves to better meet the evolving needs of their clientele.

Media

Media

Integrations Supported

Booking.com
Clock PMS+
Cloudbeds
Ericsoft Booking Engine
FLEXIPASS
Flexkeeping
GuestCompass
Guestline
Lighthouse
Lodgegate
Mews
Noovy
OPERA Cloud PMS
RMS POS
Shiji Enterprise Platform
Stayntouch PMS
WhatsApp
apaleo

Integrations Supported

Booking.com
Clock PMS+
Cloudbeds
Ericsoft Booking Engine
FLEXIPASS
Flexkeeping
GuestCompass
Guestline
Lighthouse
Lodgegate
Mews
Noovy
OPERA Cloud PMS
RMS POS
Shiji Enterprise Platform
Stayntouch PMS
WhatsApp
apaleo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$3 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Runnr.ai

Date Founded

2022

Company Location

The Netherlands

Company Website

runnr.ai/

Company Facts

Organization Name

Amadeus Hospitality

Date Founded

1987

Company Location

United States

Company Website

www.amadeus-hospitality.com/service-optimization-software/hotsos/

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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