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What is Runnr.ai?

Runnr.ai introduces a cutting-edge conversational AI platform tailored for the hospitality industry, designed to enhance and automate guest communication from booking through to checkout. By integrating effortlessly with various property management systems and hospitality software, Runnr.ai enables proactive messaging via channels like WhatsApp and SMS, achieving an impressive 98% open rate and a 65% engagement rate among guests. Additionally, the platform supports real-time translation in over 100 languages, allowing guests to communicate in their preferred language while staff receive messages in their own, thereby eliminating language barriers and enhancing guest satisfaction significantly. Runnr.ai also provides a unified inbox that consolidates all guest interactions from diverse platforms—such as WhatsApp, SMS, Booking.com, and webchat—into a single, intuitive interface, which simplifies communication and reduces the need for lengthy phone calls and emails. This comprehensive strategy not only streamlines the experience for guests but also optimizes operational efficiency for hotel personnel, fostering a more harmonious environment. Ultimately, Runnr.ai represents a significant advancement in how hospitality businesses can connect with and serve their clientele effectively.

What is HotelSmarters?

HotelSmarters is a cutting-edge middleware solution designed specifically for the hospitality sector, transforming in-room televisions and guest mobile devices into interactive platforms that enhance the guest experience. This innovative system enables hotels to deliver welcome messages in various languages, promote additional services like spa treatments and dining options directly through the television, and streamline ecommerce transactions for guest purchases. Furthermore, it integrates smoothly with property management systems, allowing for the display of billing information and the status of services while providing essential features such as self check-in/out, mobile key access, and digital signage. By gathering valuable analytics on guest interactions, the platform aims to improve hotel operations and boost revenue. Additionally, HotelSmarters merges personalized guest engagement with flexible remote service ordering, integrated payment solutions, and efficient content delivery, which collectively work to enhance guest satisfaction and increase the property’s profitability. Thus, it not only elevates the overall guest experience but also optimizes hotel management workflows, creating a more efficient operational environment. This comprehensive approach ensures that both guests and hotel staff benefit from a seamless interaction.

Media

Media

Integrations Supported

Booking.com
Clock PMS+
Cloudbeds
Ericsoft Booking Engine
FLEXIPASS
Flexkeeping
GuestCompass
Guestline
Lighthouse
Lodgegate
Mews
Noovy
OPERA Cloud PMS
RMS POS
Shiji Enterprise Platform
Stayntouch PMS
WhatsApp
apaleo

Integrations Supported

Booking.com
Clock PMS+
Cloudbeds
Ericsoft Booking Engine
FLEXIPASS
Flexkeeping
GuestCompass
Guestline
Lighthouse
Lodgegate
Mews
Noovy
OPERA Cloud PMS
RMS POS
Shiji Enterprise Platform
Stayntouch PMS
WhatsApp
apaleo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$3.99 per room
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Runnr.ai

Date Founded

2022

Company Location

The Netherlands

Company Website

runnr.ai/

Company Facts

Organization Name

HotelSmarters

Date Founded

2023

Company Location

United States

Company Website

hotelsmarters.com

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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